Cape Canaveral Beach ResortRental Guest Reviews

Very disappointed!!!

The front desk experience was horrible! I had to wait a very long time in one line then I had to got to a second to get the keys and parking pass. Then i was pressed to attend a time share meeting and once I declined the front desk person was snide and not very nice. Also, my son got very sick and we had to leave early and I was denied even a partial refund. Very bad experience!!!!!

4 night stay

The staff was awesome. I brought my son and his friend for my son's birthday. I needed a bottom floor with handicap shower and did request that, but we were given a 3rd floor non handicap. It was hard for my son. The staff made our stay fun. They were very gracious and accomodating throughout our stay. I'm hoping we'll be able to get a room that fits my son's needs the next time we come.

Wonderful vacation spot with so much to do.

We had a wonderful time and enjoyed everything from the beach, to the swimming pools, to the movie theater. There was so much to do, and yet it was quiet and peaceful in our downtime. The grounds were kept up and everything was beautiful. We were very impressed.

Great quality service

My family and enjoyed our stay. We will return again soon. Customer care was great. Shuttle to the beach was a great commodity, different pools for different ages. I enjoyed the lazy river. Overall it was a great time and experience. Thank you!!!

Nice stay. Room floor was dirty. Overall satisfied

Nice location. Floors in room needed cleaned. Beautiful grounds.

Great customer service by Skylar

This is a great place to stay where you can watch the cruise ship and rockets launch all in one day! Skylar at the front desk is the greatest! You made the entire trip awesome.

Only good for access to cruise departures

Condition of the property was poor...outside hallways, rooms, overall facility. Staffing levels at front desk, restaurant, and bars were inadequate. Very limited management presence. Kids may like it here, but frequent IHG travelers will be very disappointed.

Do not recommend

I’m a silver elite member so I was offered free late checkout and the last day of our stay we were at the pool and housekeeping was in our room left our door open. Then housekeeping comes back and bangs on the door wakes our newborn up so my husband asks if he needs something this man is saying we don’t have late checkout. We ask the front desk what’s going on they said it was a mistake in the system and that we won’t be bothered again well surprise we have someone else from housekeeping coming back to clean our room. We received no apologies for the mistakes the front desk was very unprofessional and mind you this was offered to us for being loyal members i wish I didn’t even accept this offer because we felt harassed to leave employees were so rude I’ve never felt so unwelcome. It’s a shame because the pools are nice that’s about the only positive thing I can say for this place. Also when checking in you have to go to two seperate desks because they want to sell you on stuff to become owners etc it’s very annoying especially after saying no thank you they continue to pressure you it’s very frustrating. The gates to get into the pools also did not work except for one single gate.

Anniversary weekend away

Did not know that this resort is located in a retirement community and the restaurants and bar close at 9pm. This hotel is not a resort and is not very friendly. All the servers want is their 18% gratuity that is automatically added to the check. The guest room was not inviting. It was dark and did not have a window. We were not impressed with this hotel and will not return.

Beautiful and convenient property

We stayed here the first week of May to attend my father‘s wedding at the neighboring park. The location and view are phenomenal. The room was beautiful and clean/well equipped. Though if you need any extras or clean sheets/towels, pool towels, etc. you will have to venture to the front desk yourself to trade these out, which is pretty inconvenient. Overall, for the price, I thought the amenities should be a little more generous. The front desk staff was very pushy and seemingly uncaring. I’ve stayed at many many holiday inns and feel like they have declined overall with time. I would stay at this property again, but only because it is accommodating for my family size, and because of the location.