Cape Canaveral Beach ResortRental Guest Reviews

Great resort location poor staff

Resort itself was absolutely beautiful albeit expensive. The staff was poor. I was in town for my wedding weekend and we had about 30 other guests from the wedding staying here. Nobody was checked in on time. I was made to wait until 6:30pm for my room. Was told that my late check out fee would be waived the first time I checked in yet when I went to check in to actually get my room keys the girl up front was very rude and told me I would have to pay $50. She questioned me on who actually told me my fee could be waived. Finally a manager approved it. I had to go to the desk for a few more questions and the same girl refused to look up from her computer to acknowledge me. Very petty. There were many witnesses to this. I brought up my concerns during check out and although a young girl was very sweet about it, there was nothing done and no manager was brought out to hear my concerns.

Nice but dated and overpriced

Overall stay was good. Rooms were dated, gym was dated and not maintained with cleaning wipes and or water. The front desk was more than accommodating for our needs everywhere else. Food was good.

Close to beach

Great family resort. Pool, lazy river and water slide and close to beach where you can watch cruise ships depart, build sand castles and stroll the beach.

Sales

We did a tour of the hotel. Which was suppose to be 90 minutes. It lasted 3 and half hours. I felt pressure to make a purchase which made me feel very uncomfortable. As we tried to leave we were followed and were repeatedly told about how "great" the deal would be.

Very disappointing

Run down, poor logistics. “Villas” were nothing more than 2-room condos on complete lack of beach. Don’t count on any help or assistance if you arrive after 10PM. Hotel gladly signed us up for shuttle to port, neglecting to tell us we had to pay. Driver was super nasty and told us to ‘take it up with the hotel’. Bad experience all around, and very disappointing start to our cruise vacation.

Great facility

A great place for families and a wonderful, spacious room.

Watching cruise ships

This is the perfect location for watching cruise ships come and go from port, they have pool side rooms and ocean side rooms, our family goes every two years to this resort and enjoy swimming in the Atlantic Ocean, the rooms were clean and the staff were friendly and our family will visit again

Overall a good experience

I liked the staff and overall service But Oceanside villas are.decent but not really usual Holiday inn club vacation standard They are rather small and felt cramped. Too far away from main property with no other amenities. The staff was exceptionally helpful. The onsite dining is very limited. I hope with their expansion it will be improved. Still a good resort.

Excellent resort

A on everything. Great place to spend a weekend or a week.

Great place

Great place for Kids and adults. A lot to do in the area. Very clean and the staff was very friendly and informative.