Desert Club ResortRental Guest Reviews

excellent staff services

the staff there is excellent if we needed anything they brought it to us we didn't have to wait on anything

Vegas with kids

This accommodation is great for family's that want to stay very close to the strip but leave back to the comforts of home. The shuttle to the strip in the evening was great as then we did not have to drive and could enjoy Vegas! Check in was long but OK - they gave water and a paper for IHG members, but they try to get you to sign up to the timeshare tour, if you say no they are ok with it. Pools were nice and a large Target just up the road for groceries. Overall a nice stay.

A family-friendly property close enough to everything

My family stayed in a two-bedroom suite for one night. The rooms are spacious and clean. The well-equipped kitchen and in-suite washer/dryer are very useful. The hotel also provides a starter kit of coffee/tea and detergents/fabric softener, which made our life a lot easier! More supplies are available from the on-site market in case you run out. The Strip is only a block away from the hotel, and the airport is about a 15-minute drive. In case you don't have a car, the hotel provides shuttles to major casinos/attractions in Las Vegas. All in all, a very pleasant stay. Definitely will consider staying there again!

Don't Expect Any Customer Service

When I made the reservations for this property, it was because my husband and I were going to surprise my brother-in-law celebrating a milestone birthday, and he and his wife were staying there. When I made my reservations, I requested an early check in since the celebratory party was going to start at 4pm, and also to have my room close to theirs. I made my reservations months in advance and I was told that my account would be noted. Upon check-in, I was told that the room wasn't ready and they took my cell phone number and would call when it was. That was at 1:30pm. At 3:30pm, we were still waiting so I ventured back up to the counter and explained that I had requested an early check in, needed to get ready for a party, etc. The clerk stood looking at the computer screen like a deer in highlights, then disappeared into the backroom for about 5 minutes. Obviously, they get this a lot and that the standard is, "let's pretend that we are trying to help the customer tactic" because she returned to apologize and to tell me that my room was not ready and was still being cleaned. While I was getting dressed in the public restroom, another customer asked if I was waiting to check in and I explained the situation. They had been waiting since 12:30pm. It is obvious that this property lacks the professionalism that I have experienced at other "vacation club" properties. You can ask all you want and they will not be honest with you. They hold a hard 4pm check in time, regardless. It was amazing how my phone rang precisely at 4pm, along with several other customers who had been waiting hours to check in, telling me that my room was ready. When you check-in be aware that you will not be treated like anything more than a sales number. Once you are checked in, someone will be standing directly behind you eagerly chomping at the bit to escort you over to the pitchman to join their club. While the room was nice enough beyond the horrible pillows and dead earwigs in the corner, I would suggest you seek out someplace else to stay that will make you feel like a valued customer. Holiday Inn, do you have the professionlism to post this negative review for customers to see? I rather doubt it since this is a true account of your lack of customer service.

Nice resort

Had a great stay here, apartments were really nice, clean and comfortable. Staff were really helpful. Didn't like having to lug four suitcases up three flights of stairs though as we were tired and it was really hot!!! Internet was temperaments las well but overall a great experience.

Highly disappointed.

The unit was very nice and roomy However- the wireless has to be reconnected and joined everyday or everytime u return back to room. The dishwasher was broke took 6 days to repair. The kitchen sink water didn't work. The toilet ran after each flush. The safe didn't work. I called the mgr and got no where. I ordered lunch at the gold mine bar. The waitress ignored me int I got up and walked over to her. I ordered a chicken wrap which had three tiny pieces chicken and all lettuce. The staff here are terrible. I called for housekeeping they said u hafta pay or clean it yourself. They only give u one roll of toilet paper at time. Terrible place we cut our stay three night short

Great, for a free night's stay

I enjoyed my free one night stay at the Desert Club Resort.

I dislike this hotel

They were not any attention at all. I have never in my whole life had so many problems and lack of attention like experienced in this hotel.

GREAT VACATION RESORT IN LAS VEGAS

SECOND TIME OUR FAMILY REUNION STAYED AT THIS RESORT. WE LOVED IT MORE THAN BEFORE BECAUSE OF ALL THE UPGRADES AND REMODELING THAT HAS BEEN DONE. THE ROOMS ARE COMFORTABLE, CLEAN, AND MODERN. WE APPRECIATED THE WONDERFUL AND GRACIOUS SERVICE THAT WAS PROVIDED. WE LOOK FORWARD TO RETURNING TO DESERT CLUB RESORTS WHENEVER WE RETURN TO LAS VEGAS.

Good for a Vegas family trip

We stayed here as a team hotel for sports tournament. It worked out just fine. The resort is a little dated but comfortable.