Desert Club ResortRental Guest Reviews

Great Location - Front Desk Staff Asleep at the Wheel

My wife and I just stayed at this property last week for 3 nights. The location is great, the property is will kept and comfortable, but the front desk staff is clueless! - They did not seem will trained. - They were unresponsive. - My receipt at check out was (still is) inaccurate I hope this location gets it's act together, because it has a lot of potential but misses the mark. The worst front desk staff I have ever encountered at an IHG property!

WOW!!!

This was the best Holiday Inn I have ever stayed in. I have honestly not had a bad Holiday Inn experience but just WOW! This was the PERFECT place to stay in Vegas to feel "away" from the craziness of the strip, BUT you are literally 2 blocks away! I would recommend this to anyone who like a true resort feeling but wants a fun place with LOTS of shows within EASY walking distance! The staff here was EXCELLENT and very friendly! I will be back!

How is this place open?

This is the worst hotel I've ever stayed at, hands down. And that includes hundreds of hotels over several years. Even after leaving and contacting customer care I've been treated like dirt. I would sooner jump off a bridge than stay at this hotel. Do yourself a favor. RUN!

Holiday Inn Desert Club Resort

The room was very luxurious in detail. An extremely large bathtub and a separate closure for the commode for privacy. A nice kitchen area with an adjacent den area with a TV. Great security detail. I would love to stay here again. The only negative is the flooring above is not as quiet as a normal hotel. If the people above you walk hard on the floor you can hear it.

Awesome!!

This place is great!! I stayed here 6 days for a convention at the Sands Expo. Walking distance to the Sands, large comfortable rooms, full size washer & dryer, huge TVs, quiet area. I could go on and on about this property. If you're like me and spend a lot of time in Vegas for work, and hate staying in casinos, you will love this place!

Noel at the desk is the best!

I loved the service by the desk agents, and bell team. Overall all staff is great; room I stayed in was spacious and equiped with refrigerator, microwaves, utensils, washer and dryer. Great fitness center with free weights which is always a place. Overall this was a great stay!

An ideal place to stay.

Perfectly located for a visit to the Strip. Clean and friendly with a nice atmosphere. The accommodations are clean and comfortable with all the equipment you could need for a vacation stay.

Accessibility

My husband is in a wheelchair and the bathroom had adequate access for him. However, the rest of the room was small and cluttered for someone in a wheelchair. He could barely get his chair into the bedroom to transfer to the bed. Then I had to climb over the chair to get to the closet. As I said the rest of the room was cluttered with large furniture and was not well thought out for someone who is in a wheelchair. This was a very disappointing stay. Also the front dest clerk Steve "California" was rude and barely said a word to welcome me. The resort is huge and he gave me a room key with no dirctions to the room. I asked for the directions to the elevator and it was only then that he pulled out the map to provide the location of the apt that I had to drive to. Poor customer service!!

Nice place if you can put up \with staff attitudes

At first I thought it was a nice place and was even considering the time share. Except the rude scheduler made it impossible to attend the seminar. Even wanted to charge my room 30.00 to schedule an appointment. Then the longer I was there the more rude people I met. Our limo was even told they could not park in front of our unit and was made to move to the lobby. So my bride, the bridesmaids and I had to walk all the way to the lobby in heels, wedding dress and tux. Glad it wasn't 90 degrees.

close to strip, good value

Sunday to Thursday price was great. Friday night was higher. Free shuttle to different stops on the Strip was great. We could walk back from the Venetian. Loved having a kitchen with a full size refrigerator and microwave. We are Priority Club members.