Fox River Resort at SheridanRental Guest Reviews

False claim on rewards for attending 90 minutes session

When arrived rooms weren't ready no big deal. Next step to reward station they ask are you an Ihg member. The minute they here yes they start telling you about a 90 minute session with some rewards they promise you with if you attend. Then there is a $30 cover fee for a spot that they want you to attend.lol. Go to session talk to someone about buying a piece of property. They say you can really save with their point system. But to get points you have to pay to stay at one of their properties to earn enough points to get free vacation with points, so you tell them no and they continue to pressure you!. I'm 60 getting ready to retire why would I take a mortgage of 680.00 a month for the next 15-30 years. Lol. They try to convince you that it could be something your family members might like if you die. Lol. So 90 minutes were up n we told them we had to leave but if course if you don't complete deal to the end they won't sign reward paper for you. Then to top it off they didn't give all the reward like they said. I really think if you are going on vacation to relax if the customers says NO LEAVE IT AT NO PRESSURE PLEASE. NEED TO GIVE MORE DETAILS ON OTHER ACTIVITIES LIKE PADDLE BOATS, HORSEBACK RIDING LIKE TIMES AND COST

Nice place

Place was nice. Plumbing in the 2 bedroom condo was an issue though. The toilets backed up 3 times. Had to call maintenance once but they responded quickly. The toilets self-double flush? The property is well kept and quite pretty. Check in was delayed by 2 hours though with barely an apology.

Great stay and close to home.

Very nice resort with plenty to do in the area. Great location and amenities.

Good for familys with young children and the retired

As a member of leadership, I understand at times it can be challenging to staff appropriately. However under no circumstances should a customer have to stand at an empty check in desk for 12 plus minutes. I Am sure you are well aware, most guests have traveled a great distance and this can be quite draining. This being stated the last thing a guest wants to do is feel they and their money do not matter, especially during their first stay! I reccommend crosstraining some of the employees signing up guests for timeshare presentations, as this shows that employees are committed to great customer service and therefore strengethening the brand. Alot of the sites to see and activities are catered to entertaining families with younger children or retirees. If you do not fit into this demographic and not bringing peers with you.... this probably is not the property for you.

My Home Resort

My daughter and I have been coming to Fox River Resort since 2010. We bring another couple and enjoy our visit every year. It's totally relaxing and allows us to caught up with each other's lives. We're trying to go to Lake Geneva, WI next year.

Hidden Gem

We randomly stumbled across this when looking for a last minute hotel and were pleasantly surprised. The 2 bedroom suite was perfect for our family (kids 12, 1.5 and infant) Felt a bit older, but was well taken care of. No in room amenities, so be sure to not forget anything!

Fox River

Not so bad of resort but would not recommend it if coming from different State.

Nice place

Not a bad hotel and was comfortable. It is not the Ritz, but doesn't pretend to be. Nice place for the money

Not what I expected really a quality resort!

Great service! Comfortable villas! Would make an effort to stay again! Staff very accommodating! Keep updating you rooms your visitors will come back!

great time

this is a great place to relax and enjoy your family