Holiday Hills Resort at BransonRental Guest Reviews

Staff is not service oriented and needs trained

Check in experience was decent. Staff was friendly. Facility was dated and the carpets were dirty and the bathrooms were not clean. In the morning, the housekeeper started banging on the door at 915 am, even though the deadbolt was locked- he continually tried opening the door. After giving up, he came back 10 minutes later to repeat the actions. We gave up sleeping and began getting ready to leave-only to discover there was no hot water. When checking out - the desk clerk apologized once, then put her head down and told me she heard me. I asked for a manger and was incredulous to find that the woman who was standing nearby was the manager and didn't even bother to come over. She told me I was being rude and they had heard my complaint. Lisa Lund should not be a hospitality leader. My wife and I have both been in Hospitality/Service management for 70 combined years and to be treated that way, was incredulous. I would say we are a lot more tolerant of issues than most. I would not spend my money at this "resort". The team needs trained and actually act like they give a darn.

Nice Place

It was a nice place and the staff worked hard to keep it up. The weather was not nice when we visited. But they were out moving snow and keeping things safe and nice for us.

Our trip

It was a great place to stay, very relaxing, pool temperature was excellent.

Great Family experience

We choose this resort every year in the winter mostly due to the amazing indoor heated pool. It’s always warm and comfortable and is a great getaway during the cold dreary winter months. Resort staff were amazing and although there was a couple of minor issues with our room maintenance was quick to address and correct even during a snow storm. I was glad the time share gentleman didn’t continue to press after being told we weren’t interested, that was a nice change from previous stays.

Where's breakfast

Just kidding the room was amazing. A bit of a drive to find it but overall the location was convenient. Be prepared for the 2-hour time sink in exchange for payment to listen to a timeshare presentation. Don't know how that works, wasn't why we were there. We were there to enjoy ourselves not make a business deal.

Awesome Resort in Branson

Love this Resort this is the 4th time we stayed at this Resort!

Nice rooms

Love the properties always convenient and easy to find. Very friendly staff

Excellent

Wonderful experience. The staff was very friendly and family like. The property is very nice. The room was tremendous. Will definitely come back and visit

Recent stay at Holiday hills resort

I would recommend this property, the staff are always friendly and polite. The rooms are always clean. I’ve stayed here three different occasions and always a good visit.

Great value!

Enjoyed our stay here. Weather was very, very cold, and we definitely enjoyed getting to watch the SuperBowl by the fireplace! Very good value compared to other hotels in the area. We will return.