Lake Geneva ResortRental Guest Reviews

Great Hotel. Lousy Service.

Great Hotel. Lousy Service. I have been trying to get a hotel receipt for the last five days, so I can close out my expense report. I have called seven times, left two messages for I guess to be the manger of the hotel. Not sure. They just keep tranfering me arund, and all I get is a voicemail. Dosn't anyone answer the phone anymore?

NATURELY BEAUTIFUL GEM

We were at this gorgeous resort for three fabulous days in honor of my husband's birthday in a clean well furnished/ equipped one bedroom villa with a beautiful balcony view of golf course, trees, water areas, since my husband loves nature. We loved the spa, sauna, steam room, locker rooms, whirlpool, pool, basketball court, fitness lounge,also the outside tennis court, grills, firepit, even though we didn't get a chance to use due to rain.From the time we arrived until we sadly had to leave all staff was welcoming, friendly, and professional, even the free trolley staff,it's so much to do and enjoy for all ages. We will definitely recommend this resort and be back and thank you all again for a memorable vacation and making my husband's birthday very special

Uhh think twice

We had problems with our reservation because it didn’t include an ADA bathroom. We thought the room might be ok so I tried the jacuzzi tub and when activated is spewed out back, smelly water that had dirt and other things in it. I shut it off but, because of my disability, couldn’t exit the tub. The telephone in the room was not functioning requiring me to call 911. As a result, I got an infection on my legs that required medical care and antibiotics after I came home. You got 2 stars because all the staff I dealt with were understanding and professional.

Our Best Vacation with Holiday Inn Club Resorts

This is our first time going to a Holiday Inn Club Resort. We were meeting friends and we were all staying here. This resort is absolutely beautiful and fantastic. The amenities are just incredible. We will be back next August but for a full week. There is so much to do at this property.

Holiday Inn vacation club

The hotel is beautiful well kept maintained updated and clean!

Fun vacation!

First off having a room with a full kitchen plus shower & bathtub was great! A balcony to sit on every day was also nice! The bed wasn’t super comfortable but it was fine. The pool/hot-tub/kid area was really nice, chairs were great, towels already being there even better! Being able to text with the front desk for your needs was very easy! Check in was easy as well as check out!

Hit or miss

My family has been disappointed twice now with Ihg resorts. The rooms tend to not be ready and have issues that are not fixed. An inconvenience our vacation.

Sorry lying staff manager/ dirty room

Don’t believe I can give a ZERO. Room was not ready on time. Resort lied to holiday inn saying it was. Had pan on stove with scrambled eggs still cooked on pan. Crumbs etc on counter top. Was worried my bedding may not been changed. Checked out because I refused to spend anymore money at their facility. Still charged for three days.

Would Not Stay Again

We recently stayed at this hotel for a week and unfortunately had a very disappointing experience. One of the main reasons we chose this property was because the website prominently features a waterpark. However, upon check-in we were informed that the waterpark is not actually located at this hotel, but at a nearby property, and costs an additional $30 per person to access. This felt very misleading. Prior to arrival, I called to request that our room be located near other families we were traveling with. I was assured this would be arranged, but we ended up being the only group placed in a completely different building, far from everyone else. Our room itself was extremely small with virtually no storage, making it very difficult to manage a week-long stay. After seeing other rooms our friends were given, it was clear ours was significantly worse. Housekeeping was another major issue. We did not receive any cleaning services during our entire stay. We later realized this may be stated on the website, but it was not something we were aware of when booking, and it significantly impacted our experience during a week-long trip. The room, hallways, and walkways were also noticeably dirty. Additionally, the outdoor-style entrance led to very loud nights, making it difficult to rest. We also experienced multiple maintenance and service problems. Our TV remote had no batteries, and despite reporting it, it took until the final night of our stay for someone to bring replacements. The internet was mostly down the entire time, even after multiple messages requesting assistance, and was never resolved. Another frustration was the hotel’s inflexible policy regarding reservation changes. Our travel plans shifted slightly, and although we had paid in full and were within a 30-day window, we were told we could not modify our dates. Instead, we were required to cancel and rebook at a higher rate. This was especially frustrating since friends staying at Timberwolf and Grand properties were able to adjust their reservations without any issues. Overall, this was a frustrating and disappointing experience, and unfortunately, we would not choose to stay here again.

Perfect for a couple

We stayed here for a week while attending a dance convention. Upon arrival, the room appeared clean and well-maintained. The layout was a little unusual—you walk directly into the bedroom, then continue down a hallway past the bathroom before reaching the kitchen and living area. It took a little getting used to, but it worked. Although the space felt a bit tight for our family of four, the kitchen had everything we needed to prepare meals throughout the week. The refrigerator was smaller than a standard full-size refrigerator, but it held everything we needed. There was plenty of cabinet space, and I appreciated that the kitchen was stocked with utensils and basic cookware. The pull-out sofa was comfortable to sit on, but it was very uncomfortable as a bed. We ended up buying an air mattress for our son because the sofa bed just wasn't suitable for sleeping. The bathroom was a nice size, and having a washer and dryer in the unit was a huge bonus. It made it easy to keep towels and swimsuits clean and dry throughout the week. The bed in the bedroom was comfortable, although storage was somewhat limited with only three drawers and a small closet. I think this unit would be perfect for a couple, but it felt a little cramped for a family of four staying an entire week. One concern we had was noticing black soot or residue on the pillows in both the bedroom and living room. We eventually realized it appeared to be coming from the air vents. We're not sure exactly what it was, but we avoided sleeping directly underneath those vents. Another issue was that the smoke detector outside the bathroom would go off anytime we showered, even with the bathroom door slightly cracked. We called maintenance, and Scott came to help. He was friendly, professional, and did everything he could to resolve the issue while explaining how we could help prevent it from happening again. One of the highlights of our stay was the trolley system. It was incredibly convenient, and Bob, our driver most days, was wonderful. He was always friendly, and our kids genuinely looked forward to riding the trolley each day just to say hello to him. We also enjoyed using both the indoor pool at Lake Geneva and the outdoor pool. Since we stayed in Building 6, it was a bit of a walk, but both pools were clean, well-maintained, and exactly what you would expect from hotel pools. The staff throughout the property was friendly and welcoming. Overall, we had a good stay. While there were a few issues that could be improved, the amenities, helpful staff, and convenient transportation made it an enjoyable experience.