Lake Geneva ResortRental Guest Reviews

Great service

We absolutely loved our stay. It was a pleasant experience.

Love this place!!!!

Everything was beautiful. They had everything to make you feel like home; full kitchen with everything you need to cook and clean, washer and dryer with soap, trolley to get around, etc. I can’t wait to go back in the summer. My only issue was the directions/instructions to check in. They were a bit complicated.

Wonderful experience

The staff were extremely friendly and courteous. I lost my little card carrying wallet when I first arrived which had my license, credit card, debit card and cash in it. The staff found it, turned it in and I received a phone call within 15 minutes of realizing that I lost it and my tears of disbelief turned into tears of joy. Nothing was missing and my weekend was saved.

Best get away experience

well maintained property, friendly staff and service, plenty of parking space. Very quite and beautiful surrounding. You get more space with well maintained condo style suit room.

Noisy hotel and terrible customer service

We booked a weekend getaway and it was an awful experience. You can hear everything that happens in the resort...even from rooms down the hall. The ceiling is thin enough that I can hear every step from above and full conversations. The pipes in the wall made extremely loud noises anytime someone flushed the toilet. It woke us up multiple times throughout the night and sounded like someone hitting the wall with a hammer. The staff was pretty much unresponsive other than sending an engineer to our room to tell us there is nothing he can do. We ended up switching to a new hotel after the first night and the staff at the Holiday Inn Vacation Club has yet to respond to us about anything.

Excellent

Our stay was very relaxing and I was impressed with all the room had

Great get away

Great place, would recommend better check in facility. Not known you had to check in at Grande and not Holiday Inn.

Service lacking and no health controls enforced

Booked this hotel for my wife's birthday. We got in at 1:30. We didn't get the room until 4:30pm. Had to call 3 times, restaurants do not deliver to room and too crowded and unsafe to seat in in a pandemic. In one word, Disappointed.

Staff was great food was great room was great

experience was excellent everything was perfect and I wish I could of stayed longer.

Four family stay

We shared 2 two bedroom condos and we all had our own suites w kitchens in each for all separate families. There was so much space that we were able to do our own family meals and plenty of room for all four to join together for dinner in just one of the suites! Everyone was so satisfied that we are currently working on a next trip w possibly bringing even more ppl to join in!