Mount Ascutney ResortRental Guest Reviews

Good

We were pleasantly Surprised by the overall architecture and cleanliness of the Resort. We enjoyed our stay.

Utter disgust

Anger and frustration only scratch the surface of my emotions for my most recent stay at this location. I wish google had a negative star rating!!! We have been coming to the Harpoonfest, in nearby Windsor, VT., for 7 years running now. We have stayed at this resort for 6 of those 7 years. However, upon every single stay, our reservations are screwed up on a regular basis. This year did not disappoint!!! Again, my reservation was screwed up. The front desk staff, as well as the manager on site, were completely rude, confrontational, and unsympathetic to my issues. The sarcastic and aggressive tone taken with my by the acting manager was sickening. I have asked the staff as well as the corporate offices how to avoid this situation year after year. Each time I'm given instructions on how to go about making my reservation. Yet, when I show up, my reservations are screwed up and nobody seems to have any straight answers about how it happened. I will never step foot on this property again!!! The 12-18 people we bring on a yearly basis will no longer be attending this hotel ever again. Anywhere else that can exemplify customer service, here we come!!!!! Thank you for ruining our stay and leaving such a bad taste in all of our mouths. I can only hope that HIE can hire a competent staff that knows the intricacies of customer service.

Vermont2019

Our 3rd time at this resort and love it every time.

Holiday inn ascutney

It was clean spacious and very comfortable:) the grounds were beautiful and the pool was large and warm. The outside pool was. It used on our visit. Also did not visit restaurant. Loved the balcony to sit and enjoy the view.

Beyond expectations!

I reserved a two bedroom villa and was expecting a single floor with two bedrooms and a shared bath. But when I walked in it was a townhome and I was awestruck! Never expected what I saw. The villa was very clean, the kitchen was a fully equipped, the bathroom had plenty of towels and a few other toiletries that you may have forgot or didn’t have to bring. The beds were very comfortable and all the rooms had a/c. There were just a couple of things that I wish they had. There was no music channel or stereo. And I wish the restaurant offered more than just dinner. We had dinner one night and it was excellent! They did have a little market that offered plenty of options. Only one other thing is that we had terrible Internet connection. We have Verizon and apparently that doesn’t work in that area. However if you have AT

Mount Ascutney

Service is good, AC units are load but the property is well maintained and a nice place to stay.

Do not stay here!

The location is beautiful, but that's it. The grounds and fitness center seem to not have been updated since the ski resort closed. Pool was dirty, tennis courts cracked with weeds. There seemed to be people living at the resort. No real walkways to get around. A few staircases that were overgrown and needed major repairs. Locals use the fitness facility and you feel like and outsider vacationing here. You have to pay extra to use the arcade and game room, the theater shows one movie a day. The front desk seemed to be under staffed, we checked out early and no one was there. Very displeased with this location. With it being called a resort, you expect a little more. Other regular Holiday Inn hotels have been much better. Do not waste your money on this resort!

Mount Ascutney Resort stay

Beautiful location and very clean. Extremely friendly staff and very helpful. Would definitely stay there again and recommend it to anyone!

Bathroom improvements

The bathroom was extremely clean with many extras but would be great if the lighting was brighter and a bit bigger .Without cool air it was very hot trying to get ready.

Great Weekend Escape

Went for a wedding in the area and was great to escape the world (no cell service kind of escape) and relax and enjoy a nice property along with a comfortable suite.