New Orleans ResortRental Guest Reviews

Warning!!! Avoid this hotel!!

No hot water during our stay, and when we reported it, the staff was incredibly rude and dismissive, offering no proper solutions. We were forced to use a dirty bathroom with hair scattered everywhere, which was completely unsanitary and unacceptable. Despite requesting to speak with the manager, there was no follow-up or resolution. This experience was extremely disappointing and unacceptable.

Hard sell

I traveled 5 hours by car to reach hotel. When I arrived it took over an hour to check in. It seemed normal at first, name, credit card, etc, but then I was walked to another area to receive my key. After an hour of say no to every sales pitch I was given the room keys. Every day of the stay was a phone call try to sell timeshare. I was paying full price for this trip and did not purchase a package ahead of time. The reason we picked this was for the extra space but I will most likely never stay at a vacation club property ever again.

Great location

Great location to everything and comfortable beds, clean rooms. Staff were great in every department. I love how they text and ask how my stay was and ask if I needed anything it was a great stay.

FECES EVERYWHERE

We were kicked out of our 6 day stay because they had us in A VILLA THAT HAD FECES BACKING UP ON US WHILE WE WERE TAKING A SHOWER AS WHILE AS ME BRUSHING MY TEETH IN SEWER WATER !!! HAD TO FIND SOMEWHERE ELSE TO STAY THAT MORNING WHEN THEY HAD OUR MONEY,ALSO HAD TO PAY FOR ANOTHER 5 DAYS SOMEWHERE ELSE THAT DIDN'T HAVE ANY KITCHEN,STOVE,FRIDGE, NO FREEZER, ETC. WE HAD TO THROW OUT OUR FOOD AND PAY EXTRA FOR THE OTHER PLACE !!! IF WE DIDN'T HAVE EXTRA MONEY WE WOULD HAVE BEEN OUT ON THE STREET !!!! THE IHG HEAD PERSON ALSO SAID FOR US TO GET OUT WITH FECES ALL ON US !!!!! DO NOT STAY HERE EVER!!! VERY NASTY ,NOT A SAFE PLACE BECAUSE DOORS DO NOT LOCK !!!! NEVER TOLD US HOW TO GET TO OUR ROOM ON THE ELEVATOR, HAD TO CALL NEW ORLEANS POLICE TO HAVE THEM TELL US TO USE THE ROOM KEY TO GET TO OUR ROOM AND FLOOR !!!!

Location to venues

Within walking distance to venues. Accommodations are nice with staff being very friendly and professional.

Comfortable bed, very clean.

Very good location with the street car stopping very nearby. Room was good, very large and very clean. Pool was quiet small but very clean and was heated. The greeter at the door was very accommodating.

Nice location, friendly staff!

When we arrived we were greeted by the friendliness that you would expect from a family member, it made our experience and stay worth it!

Nice rooms, great location, and reasonably priced.

I was pleasantly surprised with my stay at the holiday inn club in New Orleans. The staff was very friendly and accommodating. The location was perfect in relation to our venue and rate was hard to beat. I’d definitely stay here again.

Bad valet great front desk

valet is horrible and unprofessional. front desk is friendly and very helpful especially with recommendations

Great hotel

This is a very clean and spacious room. Very comfortable bed but wish there were warm blankets as the nights were cold (for me).