Orange Lake ResortRental Guest Reviews

Pretty annoyed

Horrible first night experience. My daughter got into bed and found some nasty dirty sheets. It appeared to be gum all over the bottom of the fitted sheet. There were four-five candy wrappers under the sheet as well. It was bad! I called down. They told me they would send up a new set and offered no apologies. 30+ minutes later still no sheets. I called back and was told they didn’t deliver since there was a “do not disturb” sign on the door. Ok, I guess that is a semi decent excuse but common sense would dictate for you to still knock (softly) or even call or at very least leave them at the door. I removed the sign and waited another 15 mins. I changed the sheets and my daughters went to bed. I rehung the “do not disturb” sign and set off to bed myself. 15 minutes later, a loud knock at door by the same guy that had already came twice before (once where he did nothing because of the sign and twice when he delivered the sheets). Now breaking the rule that he should have broken to begin with. This time it really angers me. I try to explain but he is confused (language barrier). One of my daughters is awoken by the door pounding but oh well. You’d think it would be over but no! 10 minutes later I got a call that should have come 45 mins previous saying that they couldn’t deliver because of the sign. ARE YOU SERIOUS? Daughters aren’t happy their sleep has been robbed now well over an hour. Ridiculous. I asked to speak with a manager. He didn’t care one bit. He offered no apology but said someone would contact me in the morning. They didn’t happen. The only call I got was the promotion people trying to sell you resort stuff. Still waiting on that call and an apology. I reached out on Twitter to IHG customer service. They responded promptly but offered no help. They asked for a DM of my name and confirmation. They said it would be taken care of but nothing ever happened there either. This review is going up on yelp and being sent to their resort customer service.

Not flexible

The location is alright, nothing fancy, can't walk much around because no sidewalk, you can take shuttle within the area, but it's too hot to wait for the shuttle outside. Little disappointed when I called a night before to have check out late, didn't get accommodate. Next morning came to office ask to see if can get 1 hour check out late, was told $50 fee. This is the month of May. Not worth, might as well, pay for a motel near by $60-70 to have a whole day.

Plenty of things to do

We enjoy coming to Orange Lakes because with everything they have to offer, for both kids and adults. I also commute a great deal during the week, and the abundant amenities leaves very few times we actually need to leave the resort when staying here. This change magnifies the sense of being on a true vacation for us.

Wonderful Resort

This resort has many wonderful amenities. We were in town for a wrestling tournament and vacation. I was very impressed with the cleanliness of the exterior grounds as well as the inside of the villas. Staff was very friendly all over the resort. They offered a shuttle service around the grounds which I thought was very nice especially with the grounds being so vast. We will definitely stay here again.

Never going back!

We stayed at this location in 2017 with young children and Found a gun under the bed. Yes, a GUN! ((Let me add that one has autism and could have easily picked it up and started shooting, not realizing what she was doing!))Management took care of it and made us feel somewhat safe again. They told us that they would speak to housekeeping and make sure that they do a better job at looking things over. Decided on a new hotel in 2018 because of the situation. This year we returned and the 1st thing my kids did was look under the beds to make sure there were no guns.of course, There wasn’t one. But we did find a random sock right under the bed and although it was just a sock it tells me they the still do not clean the rooms as thoroughly as they should. I mean, how hard is it to bend over and look under beds?? We will not be returning.

Pools an A

The pools were beautiful and the room was comfortable. There are a couple of bugs to fix but I would definitely recommend this place!

Love it

Love this resort this property is awesome food was great breakfast is a little expensive but good pools are fun they have activities for the kids and karaoke night

Orange Lake Resort review

The accommodations are comfortable but the appliances and furnishings are very outdated in the East Village. There were huge stains on the sofa and it smelled of urine. It took 2 full days before our refrigerator was cooling. The cost of amenities such as rafts, slide, miniature golf, etc. were ridiculous. These should be included. We paid to stay there so that our 3 children could use them but we couldn't afford the cost.

Comfortable

Great times. Very nice place. Well maintained. My Family and I really enjoyed the place. I would recommend others should use this place when visiting the area

Loved it.

Really enjoyed our stay. Entire family enjoyed property and size of villas. Golf clubhouse was real nice. Enjoyed Breezes and River Island.