Orange Lake ResortRental Guest Reviews

Worst Experience

So everything seemed really nice when you pull in to the resort and it was a nice resort. My only was they pressure you into a so called welcome tour when you first check in. Its a time share tour and they say you will get a gift for taking the welcome tour. Then sold me wrist bands for the pools which you only need for the rock wall and extra stuff like putt putt. Then came the welcome tour. They funneled us in a room like cattle with a ton of other people and waited an hr for someone to come get us for the tour. When we walked across the parking lot and i was hit by a tour guide driving a golf cart, they blew it off. Needless to say its been a month and my knee is still hurting. Then i complained to a manager the next day and filed a report. At that time they said the resort manager would follow up. STILL have not received a call. The welcome tour was a joke because they sent in 4 different sales people then got rude when i wouldnt buy a time share. Then they never gave me any thing for completing the tour. Needless to say the facility was great but the customer service was the worst i have ever experienced.

A very large resort, but quiet and not crowded

I would recommend staying at orange lake. I love the spacious rooms and the peacefulness of the whole resort.

Best Vacation Spot

We stayed here with our 7 yr old son for 6 days and it was a fabulous location for our villa. We were able to walk to the main pool and the villa was large enough to feel like you were in a home rather than a hotel room. The beds could be a bit more supportive and I wish they didn’t book up so fast (we tried to book for next year around same time and they were already booked!) They did ask us to go to a seminar regarding a time share, but all you have to do is politely decline. Weren’t bothered with that request again. Staff is friendly and love that it is a gated resort (must access property with a key) And security is amazing. Arrived back one day after visiting Disney to find a villa two doors down from us had a few very drunk people out on the lawn yelling at one another and starting to fight. No sooner could I get inside to call

Good, not great

Check in went ok except they dont ask you anything about village or room preferences unlike other hotels. I ended up pretty far in East Village which is quiet but not near the restaurants or main pools. I absolutely disagree with making you see a timeshare rep in order to get a parking pass then they keep calling you. I'm glad I didnt go and was persistent that I'm not interested. They dont do this at all at Scottsdale location. Scottsdale is more modern and doesn't have a musty room order. I slept well though and liked the kids eat free at some of the restaurants

Terribly dark

After seeing our room we tried to have it changed and were told it couldn't be done.They wanted us to pay for towels

Family vacation

Hotel has everything you need for a great vacay. Its very large and there is a downside ro that cause you have to take a shuttle to get around.

Not what was expected

Never have I had to make my bed, clean up the "coffee" area, take out my own trash plus wash my own towels in all my years of staying at Hotels! and here I was at a "Villa" in a Resort Hotel at least I thought it was a Hotel?? There was mold and hairs in the bathroom and the chairs in the D.R. were disgustingly dirty. There were people smoking cigarettes

Orange Lake

Amazing facility.. needs more parking at night times

Comfortable room

Extras for tube and mini golf were not expected room was ok staff was helpful check in was easy and let us check in early which was nice parking was easy and close to room food at the pool was nice to have to have ice cream or a drink at the bar or coffee at Starbucks

Great Vacation!

Great place for families. Get the play pass for the water slide, lazy river, mini golf. Look on the schedule for all the activities for kids. We loved all the activities and games by the pool. Check out the entire resort. Restaurants are good too!