Orange Lake ResortRental Guest Reviews

Great place once you get checked in

This is a great place to vacation for a week or a few days! The only criticism I have is the check in process. They did not have enough people checking people in. Consequently there was a long line and it took over 25 minutes to reach the front of the line. I chose not to use the gold/platinum line as I didn't want to further annoy the others waiting on the long line. Having said that everything else is Great! I want to really give a shout out to Russ in Breezes, Marta in Legacy, and Sumi in River Island Grille as well as Nick at the front desk. They were fabulous and enhanced our stay.

Great Time

My wife and I went on 10/20/17-10/26/17 we stayed in a one bedroom villa. we loved the resort, The staff was very friendly. we had a problem with our tv and they fixed it right away which was great. just wish they would have some more options to do there like maybe a batting cage. BUT WE DO HAVE TO SAY WE DID LOVE THE ORANGE LAKE RESORT BY FAR. WOULD RECOMMEND THIS PLACE TO EVERYONE.....

Great service

The villas were spacious and comfortable. Everything was there if we needed it.

Great Value!

Great value and location, in the heart of Orlando, near everything! I would stay at Orange Lake again.

Great location but customer service was not helpful.

I love this location and it's one of favorite vacation locations in the world but the customer service was below average and the way security handled my injury was unacceptable. Very rude and showed no concern for my safety.

Orange Lake Resort

To far away from parks and pools. Place was dirty and uncomfortable. Will not return. The unit we stayed in was on a swamp. Dirty underwear on the floor and dirty tubs and floors.

Check Amenities

I am pleased to say that I would stay at this location again. Several negative: There were some cobwebs over the dining room table and in some of the fake plants on the table. The door that opens to the hot water heater so so dirty with dusty bunnies and lint. I only opened this door once and it was upon checking in. Biggest complaint was the dryer. The dryer in our unit did not work. It took about 4 hours for a average load of towels to dry. Every hour we had to add more time. This really needs to be address as we don't get new towel each day. I wish someone would have told me at check in that we don't get clean towels everyday. I was ok with that, but wish I was told that upon check in. When I called they said there would be a charge for new clean towels. Also, I think they said that the cleaning service only comes after 10 days. We could pay extra for it. I really didn't need it, just wish I would have know at check in. Also, only one package of coffee was provided. Again, had I known at check in I could have brought my own. The check in process was kinda long. They had about 8 people checking in, but still empty computers. The positives are that it slept all off us and was very quite. I only saw one other guest in the parking lot during our stay. We felt very safe and everyone was very friendly.

Cockroaches found in two villas

I found cockroaches in the villa I rented and was told by front desk it was normal in Florida to have "bugs", cockroaches are NOT your typical bugs. She refused to change my room until a manager approved it even though I had 2 small children with me. I had to go to the main office and ask for a manager to get changed to a different villa which also had 3 small cockroaches. I have stayed here in the past 5 years and had never experienced this or the poor attitude by front desk.

beautiful, relaxing enjoyable resort

it is both a relaxing and fun place. in the villas we felt a quiet relaxing comfort yet was also able to use the pools, arcades and enjoy karaoke.

Loved it so much we bought it

Beautiful resort! You really don’t have to leave once you get there. Staff was great even with the minor issues that we encountered. We will definitely be back