Orange Lake ResortRental Guest Reviews

Great amenities, lots of extra costs

Love this place. Choices of pools and extras... you could stay here and never leave. Rooms are clean and nice. Workers are pleasant. But the extras are very costly. Tubes for lazy river, Hippo slide, miniature golf, etc. All are a great way to tell the visitor to take a tour and save hundreds of dollars. The hundreds of dollars are the extra costs built in. And even when you tell them you have taken the tour before, they still call you early morning to plead. Woke up the baby. Would I stay here again? Absolutely. But take your wallet or purse, cause you will need it.

Need to know info before you book!

Need to know information before you book: I will break this into 2 categories - room and overall resort. Overall resort - nice - great food - staff friendly. Great pools - but resort is large and very spread out - have to drive or shuttle to different pools and eating spots. You have to pay money to use the tubes for the lazy river - and it is quite expensive. Overall Room - TERRIBLE! I booked at the HOTEL. Now this particular place also has time share/condo type rentals... but we wanted to hotel experience. Know that the hotel rooms are very run down and need updating. We were placed in the "basement" level - and the carpet was old and was very smelly (like mold or mildew) - almost overwhelming. Also - no room service for cleaning and no fresh towels until we called the desk for them and they said we had to buy a service for fresh room towels. Are they kidding me? We stayed a full week and should have had these basic hotel services. Also - found a huge LIVE roach under the kitchenette cabinet. So gross. If you need cheap - this is your place - but plan on having no normal basic hotel room accomodations.

Well trained exceptional staff

My nine year old grandson and I "road-tripped" to Legoland from Asheville, NC and stayed two nights. First night at the Market, I told the staff my grandson wants a root beer float, but he has a peanut allergy and I am fearful of cross-contimination with the ice cream. Believe her name was Kara and there were several others who right away offered a solution. We will sterilize the scooper and get the ice cream from a new container in the freezer. They just handled it and made one nine year old very happy, not to mention his grandfather! Please pass along my compliments and sincere gratitude!

Loved the resort and staff

My fiancé and I were originally booked at another hotel through a package holiday, however on arrival we quickly realised that we didn't feel safe there and decided to look elsewhere ourselves. I found this resort online and we thought we'd give it a try. On arrival I felt quite distressed following a long journey that day and Clark on reception was extremely helpful and reassuring, excellent customer service skills which made me feel lots better. The hotel had space for us for the remainder of our holiday and it was the best choice we made, the rooms were spotlessly clean and very cosy, the staff couldn't have been more helpful and made us feel extremely welcome. I would definitely stay here again and have recommended my sister to stay here on her holiday next year.

Great experience, highly recommend

Our family's second stay at the H.I. Orange Lake Resort in the past year. We returned because our first visit was fabulous. The 2BR villas are fantastic, and very comfortably accommodated our family of five adults. The villas truly provide that home-away-from-home feel, and the location is very convenient, yet slightly out of the hustle and bustle of 192. Would highly recommend for most any family. The only negative is that you do get exposed to the "time-share sell" routine, but only slightly.

Resort looks good but rooms need work

Appearance of resort is good but management should be using more of the owners maintenance fees to replace worn out beds and furniture. Also rooms are not cleaned properly. We had to move three times and still room was not up to previous resort experiences.

Came to relax....

It starts off as soon as you check in.....they give you a voucher and pester you till you say no three times of selling a tour guide with incentives....Really annoying...just want to check in and go to room to settle in. We arrive at room and there was someones stuff left on the kitchen counter.....then there was no coffee pot on the coffee maker.. just a broken piece..had to call room service for a pot. I like the lotion and I had one in my master bedroom that was slimy on the outside and had stuff crusted on it. No clue what it was. My towels at least two of them had stains on them. We also found a sticky label from someones clothing on the pillow on the couch. (size label). According to the supplies that are on a card in one of the rooms ...our rooms were understocked for our stay. We also found the tour guides on the golf carts to be very rude. There was one man who had a couple with him, and as he was driving he was on his cell phone...ran through a stop sign and almost caused an accident with a resort guest driving by River Island. Then as we came back not even five minutes later we just happen to pass him by again as he was heading from the East Village and he was on his cell and avoided a stop sign again. I witness more associates not obeying the stop signs and them on their cell phones within my three night four day stay. Every morning my room phone rang at 8am...while we were sleeping in. The third day we answered it and it was the resort sales calling...woke us up. I have stayed at this resort now for 3 visits and I will not be going back. My relaxing weekend was aggravating just from the staff! Advice employees should not operate golf carts while on their cell phones(talking or texting)as seen several different occasions.

Great Staff and Accomodations

The staff was superior in helping us get accommodations that would allow my slightly disabled mother to get around easily on a one level Villa upon asking for room that was handicapped accessible. The Villa was close to the west village and easily accessible for her. My 3 kids loved the 5 pools and the lazy river and water slide. We were close to all the great attractions in the area such as Disney, Epcot, Universal, and SeaWorld. This property butts up to the Disney property. You cannot get much closer. We loved the Holiday Inn vacation resort so much that we even bought into their time share. We will be vacationing with Holiday Inn for many years to come esp. if they keep up this exceptional amount of hospitality at their other vacation resorts.

So Disappointed - Would not recommend unfortunately

My family and I travel to Orlando almost every year for the past 10 years. We have stayed at many different resorts, and were hoping that the Orange Resort would be wonderful, just as all of our other resort locations have been (Westgate Lakes, Sheraton Vista Anna, Wyndham, Waldorf/Hilton, etc). Unfortunately, we were greeted by a cockroach on our first night in the suite in the East Village (which seems to be run down with an "old" feel to it - TVs from the 1990s are in the 2 bedrooms#. We are not the complaining type, so we got rid of the roach and continued on. On the 2nd day, we saw a 2nd cockroach on the wall of the family room area next to the kitchen area. At that moment, I happened to receive a call from the Orange Resorts' salesperson attempting to get me to do a 90 minute presentation #she had been calling our room Sunday morning starting at 8 AM sharp, but I finally picked up around 11 after we woke up from traveling the day before#. I expressed how upset we were with the suite and that we saw 2 cockroaches. Her response - "ahh yea, well it's Florida you know?" Nothing else was said. I declined the 90 minute presentation, as that was all she cared about rather than deal with our predicament. I then called the front desk - they had us moved to another "old" feeling room in the East Village. The suite again had a depressing, "non-vacation" feel to it. We were moved to the 86700 area from the 86200 area of the East Village, which just seems so far from any sort of vacation feel to it. We could see the golf course behind the suite, but that was it. Very disappointed with our stay there. We have 3 young children, one of which is 1 year old. We were scared to let her roam on the floors based on what she might find. We ended up not doing any activities at the resort #water, golf, etc# because of our disappointment, and because everything costs extra to do anyway. We had such high hopes for this place, but were so upset by what we received in return. There wasn't a feel of pride from the staff - there was a black garbage bag outside our room for 2 days - when we called to ask someone to pick it up, we were told that that is our replacement towels and sheets.

great place for families

loved it for our family of five- lots to do for everyone