Orange Lake ResortRental Guest Reviews

Wonderful Resort

When we got there, the first night we rented a room till our week long room was ready, so the next morning I called the front desk and they picked up our things and then took it all to the new room when it was ready! We asked to be put in a room were we could see the DIsney fireworks, they did just that. We called room service for an extra frying pan and more towels and recieved all of it. Then they called to see if we got everything and if there was anything else they could do for us! They have lots of pools, golf, mini golf, etc. and something going on every night! The staff was wonderful, they were all really friendly! When they asked us to do their time share, we said no,and we did not get bugged anymore to do it! The only thing I did find a problem with, is we had someone in the room next to us who had the tv so loud we could hear it in our bedroom! Word for word, All night long! But I'm sure if I would have called the front desk they would have done something about it, but since I didn't call them, I just put up with it.

The Best of the rest

We so enjoyed our stay that we booked another reservation in June with the children.

Great

We had a very relaxing vacation here. I would recommend this location to anyone. The rooms where more than I expected with everything you need near by,

Great Family Vacation Spot - even with disabilities

This is a great spot for a family vacation. It has plenty to do for all ages, was clean, hospitable, affordable and the proximity to the parks is great. Our 25 year old with Downs Syndrome was with us and was treated well. The grandkids (ages 4 and 6) loved the water park and pools. We ate at the restaurants and it was delicious, excellent service and reasonable. All needs are taken care of. I think they did not know that I was a priority club gold member even though I gave my number to person at the desk.

Wonderful Vacation!

Thank you so much for a wonderful stay in Orlando. Our trip was 10 days and worth every penny! The last night we were with you, my Husband became very ill and was transported via ambulance to a nearby hospital. The kindness and willingness to help from your management and staff will not be forgotten. Thanks again, and we look forward to seeing you next year!

Unpleasant experience

They did not have enough staff to register the customers. Finally after waiting for about 45 minutes we were registered. Only to be transferred to this lady trying to sale us tickets etc. Because according to the facilitator we will not allowed to go to our room without registering with the sales department, and it had to be now, not tomorrow, even though we explained to him that we have our tickets and don't need anything. It was already 10 pm tired hungry, and just wanted to go to our room. When we got to our room the previous guest left food in the refrigerator, the bathroom floor was wet. The next day we couldn't get in our room because our room keys are not working, our parking space was taking by another customer, bags (3) of garbage from other customers were all over the yards waiting to be picked up. We had to go registered again and waited another 30 minutes mine you it was 11:30 pm. No explanation as to why our key is not working. We finally got in only to find the rooms are just the way we left them no clean towels, no coffee, etc. We call the front desk only to informed us that room service does not provided, and the gentlemen told me that "This is why you have a washing machine in your room" " You need to do your laundry and wash your towel yourself" explained to him, that we were not aware that towels were not provided; it is now 11:45pm needs some clean towel (2) so that we can wash and go to bed the kids are tired and so are we. He stated, " Well now you know, and please understands that we have other calls ahead of you it is not going to be now". We did get some towels about 20 minutes later. However, I was very dissatisfied. I refused to go back there again. And they definitely needs better communication and customer service skills.

Plenty to do for the whole family

This property offers a number of fun activities for the entire family and is close to the Disney complexes for easy access to the parks. The drive to Universal was not bad and took under 30 minutes each day, with the lights and traffic on 192 being the most congested part. I was surprised to learn that housekeeping was not a daily or even bi-weekly service but one that you needed to request and pay extra for. Also, we stayed in the one story, 2 bedroom villas which were nice in size for our family of 4 but were not within easy walking distance to any of the pools. I would have preferred to be in the East Village towers and closer the pool complex there instead of needing our car for every move around the property. The one complete drawback to this property was their allowance of smoking around the pool and on the patio portions of the poolside restaurants. It is beyond me how the property can allow this and how other guests and owners don't revolt this leniency.

TV's need upgrading

We stayed in the East Village. We enjoyed the resort atmosphere and beautiful river pool. I travel for business. I spend about 10 nights a month in hotels. In the last year, I can't remember one hotel that didn't have digital flat panel Tv's with High definition. My family watched the final four during our stay and I must say the old tube tvs couldn't even fit the entire picture because they were wearing out. In Florida, maybe I shouldn't be watching TV, but I think to remain competitive, you need to upgrade. Otherwise we enjoyed our stay.

Comfort

We had a one king bed plus an added extra of a full kitchen and a living room with a pull-out sofa. The bed was very comfortable. 4 people could stay in this room quite comfortable. The refridge was a small college refridg. Check-out time is at 10am which I thought was rather early.The resort was very clean and "busy" with lots to do for kids. Having said all this we own at OLCC and we have always enjoyed going to this resort because it does have a luxury(sp) resort feel to it. We enjoy river island very much.

Great beds and pool area

The resort is really nice. My only complaints are that the room wasn't ready until almost 4:45 and check in was 4:00. They called me at 4:30 and said the room was ready. When we took all or stuff and my 2 young grandsons (ages 1 & 3) the room really wasn't ready. They were still inside cleaning. We stood in the hallway and the little ones were getting very impatient which made us a little edgey of course. Finally ten minutes later we went in. You could tell they tried to do a quick clean up because I found an earring on the floor and sunflower seeds on the floor by the couch. But overall it was very nice place just the check in was very rough. The lazy river is outstanding!