Orange Lake ResortRental Guest Reviews

Horrible Resort -Stay somewhere else!!!

This was the worst hotel of my life. I decided to stay here because it was raved about in a timeshare presentation I had. Arrived after 9pm and was told I’d be staying in the north village. I explained I received an email id be in the East Village and the agent told me I was lying and they never send emails like that. I go get my phone and show the email and then he finally gives me a room in the east village which was far. I get there and go into a room that is fully occupied and the people are scared as am I. I text the front desk about the issue and they casually say return to the front desk. No apologies or nothing. Get back to the front desk with really nice lady who finally apologized for the mix up. Get another room in East village. Go all the way there to get an old outdated room. We like to wipe things down with Lysol wipes and ALL the tables in the living room were full of dust and dirt. Then my kid goes to her room to find some weird bug in her bed. We stayed only that one night and checked out first thing the next morning. To add insult to injury, instead of putting the credit for the refund of the unused nights back on the card, they put it on a totally different card that I had on file. Again I say this was the worst stay for me. I’m glad I was able to find a better resort last minute.

Place is amazing g

Place and staff are amazing I highly recommend staying here I tell anyone I know going to Florida to stay here

Wonderful

Staff and property was lovely. This is the second time I've stayed at OL and will stay again. Pools and activities were fantastic. We even had a little alligator friend that the family was very excited about.

Best part of my vacation

I went to clear water beach and stayed at a Hilton and I went to universal a few days. This resort is by far the best part of my vacation. You can relax in the lazy river and the staff were amazing. My only issue but like all hotels and resorts you can’t get a refund for stuff you don’t use. But like I said I travel all the time and is still my best experience at a hotel hands down

Beware of renovations in the building you get

Depending on which building, parking can be a major issue. We have stayed at Orange Lake many times and this was the first time that our experience was not up to standard. I would recommend shopping other locations at this time until renovations are complete.

Be careful booking online

Be careful when booking online. When you get to the resort, they charge you much more than you initially booked online, which includes the resort fees and taxes. When I sent them a email, they just ignored it. The first room was moldy and disgusting. Had to get a new room. You’ll get bugs and snakes in your room too.

Great Value for what you pay, but cut corners :(

I left some items at the Hotel. Normally most places that this has happened, (only 2 other times in 30 years) the items were returned quickly and without costs. This time I had to register at "Chargerback" and the only option was to pay $33 for something that could be shipped for maybe $8?. The medication and vitamins I left might be worth about $30, so not worth it for me, just a pain in the neck. The room itself is very nice. Recently updated, I like the new L shaped sleeper sofa, but the new dining room table is so small compared to the old one that it just feels out of place. The new updated and larger TV's are very nice. I brought some DVD's and CD's to play while there, but the DVD player is gone. I was however able to connect both my Samsung DEX and Stream through my iPad so no big deal. The wifi said the connection would be good for 24hours, but I had to sign in EVERY time, even when going from one area of the resort to another. The pool areas are fairly nice. Not Disney Nice, but nicer than most. We didn't go this time, because of all the rain but the last time we went Jonathan kept getting stuck at the bottom of the slide, so a little disappointed. Not sure if it's because he's so big (Jonathan just turned 21, but is non-verbal autistic - a Child in a man's body) About a week before arriving, we had to change from a Saturday check in to a Sunday check in, but still left on Weds. We've gone at least a half dozen times if not more before and always stayed in the same room, when we arrived I asked if we could stay in the same room and immediately, without even looking I was told "NO". I asked if he knew the room I stayed in the last time and he said no, so I gave him the number and of course he said no... again.

great family vacation spot!

great place to stay for all ages ! we have 5 boys ranging from 11yrs to 4yrs and there was something for everyone! hubby enjoyed golfing and the pools were GREAT!! Staff was super nice and helpful for all our vacation needs!!

Spacious rooms. Terrible front desk staff.

The rooms are nice enough for an old property, villas and condos providing space for larger groups. I fully understand why this is a fun, value location for families with children. Don’t expect any degree of customer service. The front desk staff is rude and slow. It’s clear the priority is on attempting to sell time-shares rather than proper hotel service.

Terrible

Stay elsewhere the pools were filthy, especially let the lazy River at river island, roaches in the room. Lining has stains on it , blood on the floor and the bed it was honestly the most disgusting hotel I’ve ever stayed at