Scottsdale ResortRental Guest Reviews

Wonderful place!

We loved this place, such a good value for the money. The villas are spacious and allowed our group to stay together rather than separate. Very comfy. We enjoyed the pools and activity center. It has a great feel to it. Well taken care of. Good customer service. We wanted a true vacation feel and this provides that. Very family friendly but good for anyone.

Thank you!

Our children loved the activity room. Zaire and Bridget were extraordinary!

El hotel está muy bonito, habitaciones amplias, área de niños estupenda. Lo único malo es q no ofrecen un desayuno estilo buffet como se acostumbra. El restaurante estaba cerrado y solo había en la cafetería.

Great stay. Very comfortable

This place is always great. We stay every time we visit Arizona. Great pools for my daughter, they have fun activities for children. It is very quiet and comfortable.

Love this property

Loved this property and it exceeded our expectation for our family vacation. The rooms are very spacious and the water park was perfect for our little ones. This is a very family friendly resort and we will definitely stay again.

Great Resort

We loved this resort. Our room was excellent, everything you need is provided for. We loved that there was a pool for 21 and older. If we had a question, the response time was very quick. We are definitely coming back!

Enjoyed our stay

Came for my son birthday not our first we love the property needs a upgrade pools are great

I would stay again

Let me start by saying this review is solely based on our personal experience and trip. We booked a 2-bedroom suite, and it turned out to be a really spacious setup. It included a large living room, a den area, and a full kitchen with a bar countertop, plenty of room to relax. The master bedroom had its own bathroom with a walk-in shower, and all the rooms came with a balcony. While there wasn’t a fancy view, having a balcony was still a nice touch. It also came with a washer and dryer in the room which is a plus. Pots, pans, silverware, refrigerator, all organized. Living room had a sofa bed, and 2 sofa chairs, and larger area to make it its own room. tv's in every room. The A/C worked well in the guest room and living room, but the master bedroom didn’t get quite as cold. It was still manageable though, not a deal breaker. The resort had a fun pool area with a waterslide, plus several other pool areas, including one just for adults. There was also a small arcade area with a pool table and a few board games to keep busy. We tried the on-site restaurant, and it wasn’t bad. One of the waitresses was especially down-to-earth and amazing (I wish I remembered her name). The location is convenient, close to a Walmart, golf course, and car dealerships. We didn’t explore much more due to the heat. The Downsides: There were a few things that took away from the overall experience: TV and Internet Access: The TVs don’t offer any smart features or app access. We had trouble using the internet to stream from services like Netflix or Hulu, which was frustrating. Towels: Extra towels come with an additional fee, which wasn’t communicated upfront. Thankfully, they did comp us some since we weren’t aware. There is a washer and dryer in the unit, which helped. Bar lounge area: Bartender had an attitude, was rude to customers including us. Beers were luke warm. drinks were on the water downside but had a singer at the bar area. Housekeeping Interaction: One housekeeper I spoke to was very rude and unhelpful. He didn’t take his eyes off his phone while answering my question, which came off as disrespectful. Checkout Experience: On the morning of our departure, the housekeeper made us feel rushed by waiting outside our area and constantly checking her watch. It felt pushy and uncomfortable. Early Check-Out Time: The 10am check-out felt a bit too early, especially when compared to other places we’ve stayed. Price Difference: Booking directly through the hotel cost more than using third-party sites. I found better pricing elsewhere, which was frustrating after the fact especially being a member. Billing Issues: We had to address breakfast charges that were incorrectly applied to our credit card multiple times before it was finally corrected. Additionally, there were extra resort and miscellaneous charges that appeared the next day. It eventually balanced out once the breakfast charge was fixed, but the billing process wasn’t smooth. If you are visiting for a concert, Beware of expensive prices from State Farm to this hotel. Cost us $250.00 to get back to the room from concert, Hotel should offer a shuttle for a fee of course but maybe half the price, this way they make money, and their guest get back to the room. Overall: The suite itself was spacious and well-equipped, and there were several nice amenities on-site. However, a few service and billing issues took away from the experience. I recommend double-checking charges, towel policies, and booking options in advance. Other than that, we are hoping to book another trip here or next door at the Princess or Hilton in the next couple months when the weather cools down.

Hire a night person!

Mixed review for sure. The room and property were great but the service was terrible. As a first responder I book rooms all the time last minute. I have never been to an IHG property that does not have a hotel employee after 11pm until I came here. Was told there was no one to check me in by a third party security man. Once I contacted IHG directly the security man finally let me into a room with his master key. Was not able to leave the room to get my bags without propping the door open because we were not given keys to the room. All of this could have been eliminated by simply hiring a night desk person.

Great Time

Kid friendly but also provides adult pool to relax-