Smoky Mountain ResortRental Guest Reviews

Great room space!

The property was beautiful. The room Was a great amount of space with a beautiful view.

Great Location

The room was very nice. It is a short walk to the main stripe. Not to far even if it is cold out. The pancake house across the street is a great place to eat. The room needed a little maintenance but nothing that would stop me from coming back and nothing that I had to call maintenance for. We will come back in the summer.

Great location and accommodations

Convenient location for exploring the park and downtown Gatlinburg. Accommodations allowed us to relax and enjoy the setting.

Hi

It was great. We had a lot of fun. There was even a parrot up fro t that was cool.

Nice place but won't stay there again

We booked this hotel due to the location to downtown. So that was great. But as far as sleeping, not soo much. I travel all across N. America and S. America and this by far my families worse sleeping for the week. Noise was ridiculous. It was like our beds were outside by the pool. So it was not relaxing at all!

Needs some improvement

Poor check in experience that needs attention, could easily improve if management reviewed it. Does not mandate masks and we felt uncomfortable with amount of people not wearing them. Problem with stove that caused an awful odor in villa when turned on. Bathtub dirty upon check in. Marketplace outrageously high prices for basic necessities. More interested in pitching timeshare than our stay. Indoor waterpark requires you to go outside to enter. Three days after check out and I still cannot get confirmation that two baby items we left behind were found. Disappointed overall.

Worth the stay and money will definitely be back

Love everything Worth the stay and money will definitely be back ,will bring the kid so much stuff to do

Wonderful Resort

I recommended this resort the staff is friendly and helpful. The property is right in the middle of Gatlinburg and you are able to walk to everything their no need to get back in your car once you arrive, unless you want to.

Beautiful view in the hub of Gatlinburg

Lovely rooms and amenities. The kids loved the water park. Traffic can be bad at times since it’s right in the middle of town. The property is beautiful and ended up being a very relaxing family time after thanksgiving.

Thanksgiving stay

Very clean. Staff were helpful and always wearing masks. Walking distance to downtown. Great pancake house across the street. Pool area was perfect for our kids. They enjoyed the waterpark next door! The hot tub didn't work one day, so we told the front desk. Maintenance arrived quickly and fixed the problem. Loved our two bedroom villa. Very clean. We saw bears a few times at the property so be careful when returning at night or dusk. We have stayed at this property many times. Definitely will be back and would highly recommend!!