Smoky Mountain ResortRental Guest Reviews

Quiet and well kept room

We had no problems with the resort itself. The staff was friendly and kind. There was a discrepancy with our payment. We booked on a promo code which was (pay for 2 nights and the 3rd night would be free). This deal was not honored and we paid for all 3 nights. We were transferred from phone call to phone call for over 3 hours upon arrival. The issue was never resolved. Overall, the trip was nice and we had a great time.

favorite place

the staff, the rooms, the memories from my family that splatter these walls are irreplaceable. you won’t be disappointed in the memories you& your children can make here! my dad passed in 2020, I grew up coming here with him& now i’m married, bring my husband& one day will bring our kids! just stay for one night& I promise it’ll be the only place you will want to stay!

Great property. Excellent location

The property is very nice. Great amenities and plenty to do for families. Excellent location for Gatlinburg and Dollywood. However staff makes a lot promises that they don't follow through on.Upon check in our room was completely torn apart, we asked for staff to fix the problem but no one did anything. My wife and I had to fix up the room and reassemble the washer and dryer.

The comfort of our room, the balcony, the free parking.

Quite a walk with your luggage to your room on the outside walkways.

Wonderful Views

Very comfortable and roomy, we stayed by the creek and got to enjoy seeing and hearingg the wildlife. They do not have complimentary breakfast but plenty of restaurants in the area.

room service and cleanness

This was our first time in this area. I enjoyed the interactions with others, and my overall stay at the Hotel was great.

Great vaca for us and the 7 grandkids

We took our 7 grandkids ages 3-14 to Gatlinburg on their fall break and our rooms were just awesome!! It was a 4 bedroom with 4 very large bathrooms. Our showers were amazing and our grandkids were thrilled at how nice it was. We had so much room and kitchen was large with everything I needed to cook for them. We had two large couches, large loveseat and two chairs so plenty of room for us all. We had TVs in every room meaning bathrooms as well. Bathrooms had TV's in the mirrors and my grandkids were amazed by that...lol This was our second time staying here and we will be back for sure!!! from, McMinnville, Tennessee

Great room and amenities

Loved out room! Signature is the way to go! Kids loved the water park and pools. Also nice to have a little store on site especially since we were there during the hurricane. Snack available for purchase and kids games on site as well. Also walkable to everything downtown Gatlinburg

Large rooms and comfortable beds

Overall experience was wonderful, large rooms vary spacious, was placed in smoking room that was not requested was the only downfall.

Just Don't

I'm a long time loyal IHG member and I do not recommend this property. Unless you enjoy high pressure timeshare sales pitches and an overpriced room with no services. I could have gotten a nicer condo for less money in a better location on level ground. I thought I was paying for a full service property with a restaurant, bar, and housekeeping. I was mislead. It is also up a steep hill from town, so even though it's a short walk, it's a strenuous one. The sofa sleeper felt like a wafer with a lot of springs poking through. It was impossible to sleep on and my adult son ended up sleeping on the floor instead.