Smoky Mountain ResortRental Guest Reviews

Turned away a Family

Upon arrival, our reservations were lost. I can understand a glitch in the system but they had availability and turned us away; a family of 4 with two very tired children after a 10.5 hour car ride. Guest services said they had availability so they called and there was no good reason for the front desk turning us away. Guest services apologized and booked the next few nights with them promising restitution and an early check in. The next morning, our reservations could not be found....AGAIN! my husband provided the confirmation number and then they found the reservations. Early check in was not possible that day even though we were promised. The hotel was nice but no food services were offered. A manager was supposed to call me but never did. I was promised restitution but never received it. I’ll never stay here again. What a way to start our vacation! Overpriced as well.

Great place to stay with family

Great place for a fun vacation with family. Rooms are comfortable and and have everything you need. Great Location.

Not what we expected

Great check in, staff was wonderful. Grounds were dirty, pool was discolored and pool needed cleaning. Room was great, clean and comfortable. At check out staff was hyper focused on entertaining a potential time-share client (?) and treated me as if I was insignificant. I believe it was the manager who interacted with me during this circumstance. I would not recommend this hotel to others unless you have low expectations. Not what I’ve come to experience from Holiday Inns.

Justin

Excellent stay! We love Holiday Inn properties. The staff was very friendly and accommodating.

Great family hotel

Great for families! Indoor water park is excellent and rooms are large and have a great layout.

All I want to do is check in and rest

After driving all the way from Orange Lake Resort In Kissimmee which is a real resort my wife and I reached the Gatlinburg hotel which I cannot call a resort, at 5pm and the room we booked almost a year ago was not ready. They did give me food vouchers but I couldn't even use them until I showered and rested so dinner was very late that night. The carpet was wet from a leak, the baseboard was rotting from the leak. The balcony was so small you couldn't ever face your chair outword to look at the view. I am not usually negative but this place was a dissapointment. The town was great and we will return.

Lack of amenities and extremely high sales pressure

We were not informed of the fact that there were no restaurant facilities...not even an ice machine on property. To get parking pass you had to subject yourself to VERY HIGH pressure to attend a presentation of the Time Share. Toilet in master was stained and running. A plunger sat on the floor on a piece of plastic. Very overpriced facility.

Perfect for Family getaway

Awesome views. Good amenities. Clean, accessible. Pools and hot tubs.

Disappointed

Booked through IHG Priority Club as an nicer option to the Holiday Inn Express next door. Much more expensive so expected something great. Room was cool but very worn out. Carpet frayed and pulled back from tile in kitchen. All fawcets leaked. Dirty laundry bag from previous guests left outside door for 2 days. At check in was told to go to concierge desk to get parking pass. I was greeted with a sales person who did her best to get us to take a 90 minute tour ALL before she would give me the parking pass. Nowhere during the reservation process did it say anything about a tour!!!!! Would have been better off to stay next door and save sixty bucks a night.... IHG made me edit my review twice because I put a dollar sign in front of the amounts. Hmmm guess I struck a nerve? How can you put a honest review if you’re told to edit it??????

very nice place

Everyone was friendly. Hotel was clean. Outdoor poor and water park were amazing. Would definitely come bac,