Smoky Mountain ResortRental Guest Reviews

Always great to come back to...

I've stayed at this resort many times and everytime I come back I get the same great quality and same friendly staff experience. I'm glad to keep coming back to such a wonderful resort getaway.

Nice hotel, but not worth the expense

Our room was very nice, a two bedroom villa, but it was very expensive considering the fact that our patio looked out over a street, an abandoned hotel, and a construction site. The sales pitch for ownership was unexpected and was very pushy, and it seemed the salesperson was a bit put out that we didn't want the presentation. The resort was clean, but not very large. I don't think I would stay again because the expense was not worth the quality of the resort as compared to other resorts we have stayed at.

Way over priced and lots of badgering to "sit in on a presentation."

The cost to stay here was much too high. The only thing "Resort" about this hotel is the city its in and that it has an apartment feel to the room. The bed was pretty hard. The staff was friendly but there was constant badgering to come and sit in on a presentation. Two calls to the room and one to my cell phone while we were out sightseeing. I finally had to tell them to stop and take me off the calling list. Calling my cell was over stepping. Our first morning we were woke up by the cleaning staff ringing the door bell because our room number was on their list of people who had checked out. We weren't leaving for another 2 days. The person(s) that gave the cleaning staff screwed that up. I certainly didn't want to get woke up early on vacation. Maybe I just didn't realize that a "club vacation" location was so different from an actual Holiday Inn hotel. We don't plan on coming back or visiting another one at any of their other locations. The pestering us to do the presentation thing killed it. No means NO.

great location and comfortable room

The rooms were very roomy and clean. The location was in close proximity to Gatlinburg downtown. Our balcony was overlooking a small creek, so it was great to sit outside on the balcony and drink a cup of coffee in the morning. Very peaceful!

Great rooms for our family.

The only complaint we had was the pool did not look clean. It was very cloudy and not inviting. We did not use the pool during our stay due to this issue. Everything else about our stay was great. Look forward to coming back to Gatlinburg or visiting another IHG destinaion.

Amenities and Cleanliness

The full kitchen and comfortable space was great. The cleanliness was very reassuring!

Nice Place

This place is really geared toward families, so if you're looking for peace & quiet you'll need to go elsewhere. Everything was pretty good, although one night we got back to our room and the card keys didn't work. So we contacted the front desk, waited around for about 8 minutes (seemed like an eternity when you had a long day, you're sweating in the 85 degree heat, and you just want to get back in to your room), for a maintenance tech to come up and change the batteries in the door's card reader.....technology held us up! LOL

Great service

When we checked in, the manager bumped us to a room that was already ready so we wouldn't have to wait. We checked in before regular check in time and we were only staying one night. We loved the outdoor pool area. The 1 bedroom villa was beautiful and perfect for what we wanted.

Excellent room and service

The staff at the front desk were very helpful and freindly. the room was roomy and had everything we could want. the hotel was a little off the beaten path but it was close enough you could walked to some nearby restaurants. my wife and kids loved the room and if we are in Gatlinburg again we will definitely stay there. Thank you.

Great weekend

Very nice resort with all the stuff you are looking for. Location is great and nice a quite.