Smoky Mountain ResortRental Guest Reviews

Terrible bed.

Except for the terrible bed, which neither my wife nor I could sleep on, everything else was excellent. I would not stay there again ONLY because of the bed!

Clean and spacious rooms

This was a last minute trip and every place was booked. I ended up booking here even though the cost was higher than what I had planned on spending. But that said - I loved this Holiday Inn. The location was great - a short walk to the Parkway. Free parking. The suite we stayed in was wonderful. It was very spacious. We stayed in a 2 bedroom with a sofa bed. There were 2 adults and 3 teenagers. Beds were very comfortable. 2 bathrooms made getting ready in the morning with 3 teenage girls a lot more convenient. Absolutely loved our stay. Would highly recommend this Holiday Inn to people looking for a nicer place to stay!

Gatlinberg vacation

This was a wonderful place to stay. We had other arrangements to stay in a bed and breakfast for additional nights but I wish we could have stayed at the Holiday Inn for the whole stay.

Great Stay

We stayed for 3 nights and had a great stay. Friendly staff, clean rooms and great location.

Love this resort

Staff is always helpful and friendly. Rooms are always clean and beds and pillows are very comfortable with soft, clean sheets. And a bonus is that the resort is within walking distance of downtown Gatlinburg. You don't have to drive around looking for a parking space. You just leave your car at the resort.

Staff

All your staff and employee's are very friendly and helpful. The room was wonderful .

Great Value!

We loved the resort at Gatlinburg-Smoky Mountain. It was our first time there and I wasn't sure what to expect. The room was stocked with everything we needed and supplied with any extras we may have needed (such as toilet paper and towels). We were there only for the night but I wish we could have stayed longer. It would be a great resort for people with small children and within walking distance of downtown Gatlinburg. The room was clean, spacious, and well decorated. Our room had a view of the creek that was awesome and the sound of the running water was so relaxing and peaceful. The resort itself was quiet. We didn't hear any of our neighbors! I look forward to going back.

Watch out for the hot tub !!!!!

We returned home with hot tub folliculitis as a souvenir. Appalled at the General Managers lack of action when I attempted to share concerns...expected better of Holiday Inn !!!

Great location, hard sell to join Club

Great place, great location, but be prepared to to have to listen to a sales push for the Club before getting your parking pass. Room was beautiful, but ran out of hot water two mornings. Second morning no hot water at all.

Perfect retreat for big families

Excellent customer service, clean facilities, and perfect location! We were pleasantly surprised by the resort and the staff. Floyd the maintenance engineer even went out on Easter morning to get our family donuts and milk! The entire stay in Gatlinburg was amazing. Everyone was very friendly! The beds and rooms were very comfortable. We loved having icemakers, washer and dryer, Jacuzzi tub, plenty of towels, and everything we needed right in our room. We will definitely stay here again! This is coming from a picky mom of 5! Great stay!