Smoky Mountain ResortRental Guest Reviews

Great Property

Great location. Friendly staff. Clean rooms. The beauty and value of the 2-bedroom suite with fireplace was incredible. We would seek this property out for future stays in the area.

Will stay there again if in the area

Everything was excellent except for newspaper selection. Couldn't get a Wall Street or USA Today. Maybe we look in the wrong place??? That was the only downside.

Very Nice Stay in the Smokies

A remarkable holiday in a great resort location. The Staff was extremely friendly and courteous...I mean EVERYONE on the staff. Very clean property. The room was impeccable, and very well appointed. The Gatlinburg-Smoky Mountain Resort is a must stay if you're looking for a relaxing weekend/week. There is a lot to do in and around Gatlinburg and the Resort Staff helped us find the activities we wanted, and made great recommendations for a number of dining locations. We will be back!

great service and nice staff

The room was very clean and the staff was very friendly and helpful.

Comfortable bed

The resort was located in Gatlinburg, within walking distance to the downtown. The staff was very friendly and each one would great you as if they knew you individually.

Second stay at a very nice facility.

We were very satisfied with our stay. Informed, courteous staff. I was on business and my wife stayed at hotel. She was able to relax in the large rooms of our suite and around the pool/hot tub.

Dick

We really anticipated this time to be spent in Gatlinburg. We have visited before so were somewhat familiar with the area. Registration went smoothly, we were recognized as Plat. Rewards. Then we were told to go see Troy to get a parking permit. Of course, this was the pitch point for Vacation Ownership. When we told Troy we were not interested in 25000 points in exchange for an hour and a half sales pitch, his attitude changed completely. Troy needs to find another job - that is if he can't take NO for an answer. Other than that, we enjoyed our time in Gatlinburg

GREAT room and location

Wonderful room, terrific service, location is perfect for everything in Gatlinburg.

Overall rating of 4.6 out of 5

Liked the facility and the area. Location was awesome, parking is easy and included, can walk to town easily, and restaurants and groceries were within walking distance or a short drive. Only peeves were the design of the kitchen and bathroom. Not all interior designers do kitchens or bathroom well. Kitchen featured everything you want and need, just didn't function well. Bathroom had a large deep oval jetted tub, that was raised another 8" because they ordered the cultured marble surround too short and the shower head, er, shower arm would have been way too low. This made for a really high side to the top, a huge barrier for kids or older patrons, and a big drop when you stepped out. Funky and useless placement of grab bars. And a single function shower valve, with a hand held shower attached to the shower arm. It worked, but was cheesy and hobbled together. All this with a shower curtain that was weird with the oval tub. Wished I'd taken a picture. One stop shopping for what not to do ever with a tub/shower combination.

Great service, best in this country, need to adjust for short people

Best: Large clean rooms, staff great, value for the money, good, quiet locations, near national park entrance. Newly decorated, clean, great jacuzzi tub and shower. Lots of fast hot water. Large pipes. Newer kitchen facilities. Excellent new central air conditioning. Pool outside is adequate for amount of people that actually use it. It looked clean with jacuzzi. Con: In one bedroom, bedroom facing joint walkway. Need to keep drapes closed. (Thick room darkening shades are good). Too much heavy furniture which makes navigating difficult and unsafe. No need for heavy, rot iron legs that stick out of coffee table. No colors in furniture. Too much brown on upholstery. Not enough color in rooms to brighten up rooms. Tries to be rustic. Bathroom large and walk thru, which is good. Need rubber mats in tub because sides are high in tub and showers in jacuzzi tub. Not very older people or child friendly. Only one rail attached to tub to get in or out of tub that is sized for two people. Also need step stool in rooms to reach kitchen cabinets for shorter people. NEED NIGHT LITES BADLY.