Smoky Mountain ResortRental Guest Reviews

Be Careful

This is a nice motel. The facilities are great, but be careful. The staff is very unprofessional. If you are not careful they will sucker you into a 2 hour" time share" sales pitch by offering you money back on your stay. Check in staff is very unpleasant and unprofessional, they were yelling at each other while one was on the phone. Train the staff the proper procedures and you will have a fine establishment.

Lovely Villa!

We arrived to the property very late/after midnight. The front doors were locked which seemed odd but when we called, the security guard was happy to open it for us. Check in was quick. Room keys worked fine, villa was very clean and in great condition. No welcome bag or any extras at check in for Platinum members, but the beautiful villa made up for that! Keep up the good work! See you soon.

Not a resort as advertised

Great redo of a property . Nice space in the room. We were expecting a true resort experience , but instead were mislead into paying top dollar while not receiving any resort amenities . Cleaning your own room and washing your own towels is not something we expected from a "resort". That, combined with a tricky way to sell time share left us with a bad feeling about the hotel. We shared this with IHG main office who said they would share it with the hotel owners. We will not return.

Not a vacation resort

This hotel is average at best. Nothing special about it. Average rooms, below average employees. Not a bad place to stay and at least the rooms are clean and updated.

Excellent vacation resort

This was the perfect place for our family vacation. Two seperate rooms with adjoining areas were wonderful for small children. Great walking distance to downtown.

Great place to stay!

Really enjoyed my stay! Hotel was nice & clean as I read online prior to my stay. Staff was nice. Great location - Close to everything!

Awesome Views

The Holiday Inn Vacation club was absolutely beautiful. Nice mountain views without being in the Mountains...I don't do bears and snakes!! The resort decor was warm and the staff friendly. It had a rustic cabin theme with updated ammenities. A perfect blend for the area in particuliar. I love being in walking distance to all the area attractions as well. I look forward to returning to the area and staying a my vacation club property!

Comfortable accomodations and wonderful friendly staff

Everyone very friendly. Room very clean and well stocked. Helped us if we needed it. 2nd time to stay there, will be back next year!

Comfy room and wonderful staff

Only had the chance to stay one night, wish it could have been longer, staff was VERY accommodating and our room was wonderfully cozy, had a nice cabin type feel with fireplace and full kitchen! Very clean room, bathroom and kitchen area. My only complaint was the small balcony but would not keep me from returning to the resort. I highly recommend to anyone considering the Gatlinburg area!

Clean and complete

Be prepared to walk back up hill when you are returning to the inn as there are no shuttles offered. The view is nothing to brag about . Our room was clean and freshly remodeled. The kitchen was well stocked and ready to use and would allow for full meal preparations. The bed was comfortable. Surprised the room had a washer and dryer. Parking is ample but takes a bit of walking unless you park near the elevator. The only problem we had was finding "exactly" where to park. We felt the price was a bit high but were comfortable with the quality.