South Beach ResortRental Guest Reviews

Comfortable bed but customer service needs some improvement

It was a nice room and view. Checkin was not the best. We stood in like not sure where we should check in. Once i got to a rep she told me i was in the wrong lone and had to stand in an additional line to check in. I stood in that line and they only had one person checking in guest. I finally got to check in, but i wasn’t given a parking pass. I also asked him fir late check out and he told me to call back up to the front desk. I called the front desk and rang the phone for about 5 mins prior to hanging up. I went in the next day and requested late check out and a parking pass. I got the pass but was told again that someone would call concerning check out. I got no call. At 10:19 i got a ring at the door. It was house keeping. No one told them i wanted late check out. So i rushed to pack my things to leave and ended up leaving multiple items. Now I’m paying to have my things shipped. It’s the little things that make all the difference.

Excellent Stay

Enjoyed the vacation. Everything was good, from the cleanliness to the entire experience. Recommend this stay for your vacation

Not what I expected

We traveled from New York and drove 14 hours non-stop to get here with two small children five and two. They allow pets. They're supposed to be service animals but our guests next to our lied and just brought their family dog who was not a service dog as you could tell when they walked him he had no credentials and was wearing fluffy bows and was being referred to as "little princess" I'm an animal lover but we board our dog, this retired couple obviously view this dog as a child and a family member that is why they do not board him. I do not want to stay at a facility with animals, we shared a foyer area in between our rooms and this dog urinated on the floor also he barked constantly very loud. My five-year-old son has a dog allergy and my wife has tinnitus so The barking was very uncomfortable for her ears. The front desk moved us down the hall. But making multiple trips moving all of our luggage by ourselves since nobody offered to help the doors slam shot behind us. The guest staying in the room adjacent to ours must be going through something personally because after 3 doors lamps she charged at us using severe profanities! She even threatened my wife. We contacted hotel security and wanted to be moved but nothing was done. Our studio had a broken toaster, a toilet that did not flush, a broken kitchenette drawers that did not open or closed, but the most uncomfortable thing was the pull-out sofa. The mattress was severely stained, deformed, and unsafe. Half a mattress was flat and springs were sticking out. I had to take four ibuprofens every morning because of the pain I was in and I actually had anxiety about going to bed every night. They did bring a new mattress up but it still had the same problems, the sofa did not have an adequate frame to support a mattress. Unfortunately as the dad I had to volunteer to sleep on the uncomfortable sofa and my wife and two children shared the full size bed that was supposed to be a queen. The amenities were nice however the water slides were not open, and the pool had many yellow police line tape around it where you were not allowed to swim because of damage it looked very unsightly. Also apparently the staff told me there was electrical issues because the pool was freezing and they said the heater wasn't working because of the electrical issues. Would never stay at this particular resort ever again in my life. They offered me free tickets to a pirate dinner show if I wanted to sit through a 2-hour timeshare presentation stating for $40,000 I can enjoy eight nights every year at the resort in Myrtle Beach!!! I said they couldn't pay me $40,000 to come back here every year for eight nights! What a joke! I work in customer service. I would have handled my family situation entirely different if I was an employee First off I would have moved them into a bigger room as an apology for booking them next to a dog then moving them next to an unruly guest. Then I would have given him the free pirates dinner show tickets without having to do the timeshare. This in sales is considered turning a negative situation into a positive situation. And who knows if I was treated like that maybe I would have gone to the timeshare meeting.

April stay

I did not like the fact that I could not schedule another stay with the staff. Got told I had to call or book online.

Frank Leopard

You really don’t want that response published I I slept in a rain forest and had to clean up a large mess created by a problem from the room above me. I was in H316A and due to a lack of communication between you maintenance and management and house keeping

Great Beach Resort.

For a home away from home beach experience this is the place.

One of Holiday Inn clubs best

We have been to this resort 5 times and always can't wait to come back. The accommodations are first class, the villas are spacious and well equipped. The pools and other recreational opportunities are great. Area restaurants are good and varied. The beach beckons on the other side of the road. There are great golf courses, over 80 within an hour and many close by. The resort has responded well to address the Pandemic and the environment on property feels very safe.

Best experience.

Couldn't have been any better. We enjoyed everything about our stay. Will definitely be there again

Excellent customer service and beautiful 2 bedroom villa!

We absolutely enjoyed our stay and will definitely be back in the future! The staff was amazing and super friendly! Our 2 bedroom villa was very clean and soooo beautiful! My family and I enjoyed ourselves beyond!

An Oasis from the Busy Oceanfront

We had a wonderful time at this resort! Our two kids loved the outdoor amenities, and we appreciated the safety and serenity being slightly off the block of hotels along the oceanfront. It would have been nice to have a restaurant on the resort itself, but overall, we enjoyed our stay!