Tahoe Ridge ResortRental Guest Reviews

Very unpleasant experience

The staff was very nice and tried very hard to make our stay pleasant, but the hotel itself had so many problems. The first room (in the Plaza building) was unbearably hot. The heater could not be completely turned off (the fireplace radiated heat) and even with two ceiling fans and two box fans and the portable swamp cooler, the room was about 85 degrees even though it was a nice 55 degrees outside. In addition, the tub drain was so slow that when taking a shower, we stood in 5 inches of dirty water (room 2408). The staff moved us to a cooler room in the Ridge View building. This room was cooler but when we went to take a shower, there was no hot water and the phone didn’t work to call the front desk (room 1852). The staff had also told us there was a hot tub on the roof with a lake view, but when we went to use it, the water was cold. Our stay was pretty miserable. We appreciate the effort of the staff to accommodate us, but the accommodations were terrible. We would like a refund.

KW

Broken coffe carafe with jagged edges, broken hair dryer, no iron, no spa access

Great room to cook

Stay was great. My only complaint was the soda machine didn’t have cherry coke!

No AC in guest room

It was so hot we were not able to sleep. There were dead bugs on the carpet, it looked as if it wasn't vacuumed. The ice machine was not working.

Plaza Tower

Either tint the windows or install ac in the rooms. Sun rises right into all the rooms

Terrible Experience

I would never stay here again, I got zero sleep, the place is VERY hot and not clean. Staff is not helpful nor do they answer the phone and they argue with you.

Horrible experience

There was a power cut for the better part of night and we couldn't sleep at all. Elevator was not working, had to haul luggage till 5th floor using dirty,smelly stairs. Wifi was not working Call to helpdesk was not working. Called helpdesk using mobile phone and request was not fulfilled.

Great view

Our crew stayed in this facility towards the end of May, so the weather was on the cusp of changing and beautiful! The size of the main room/kitchen/bedroom/bathroom was perfect for an extended stay with all the amenities necessary for a vacation. The mattress/bedding would be our only complaint as it was hard and the sheets felt very stiff/starched, which combined with no AC made it very difficult to get a good night's rest.

Facilities

Love that you have showers in the locker room. What was even better is that shampoo, conditioner and body wash were in the shower too. The lil dryer was nice to have too. I was able to dry my wet clothes.

Nice living room area and dining table and confortable bed

The room was spacious and the bed comfortable. we also had the adjoining one room suite for our adult daughter which worked out great. We were there for our son's wedding, so having 2 bathrooms to get ready in was ideal.