Tahoe Ridge ResortRental Guest Reviews

Nice location but wow they are not ready

Staff clearly don’t understand the norm for customer service that other IHG hotels provide. After waiting 45 min to get a coffee and muffin for breakfast, I was scolded when I went passed the 10am checkout time by 10 mins, resulting in my keys being turned off and a hassle to just get back into the room to retrieve my bag. I was made to feel like I was a “problem” customer. No worries, I won’t be that anymore.

There are better options out there

This hotel charges an exorbitant resort fee with very little to show for. The hot tubs were closed in the individual buildings. The putting green was closed. There were no towels at the pool (for the entire day).

lose services

i stayed 3 days 2 nights for my anniversary. I am a platinum elite member for IHG. I usually have some extra services and benefit for my stays. I never received any for this time. I hear some employees use impolite language and attitude for us because i stopped at the front gate , waiting at the line for check-in processing. it may be brother him to go to employee parking log. The 2nd days, i leave my room about 11 am, and return about 9 pm. no one clean my room. I usually can request a late checkout during my member benefit. i called and requested a late check out once i back form outside, it's more than 10 hours before the checkout time. i got a reject.

Great local getaway

I look up at the resort from my front window. Decided let's get a room and enjoy a weekend. Room was very large and clean.

Only place I’ll stay in Tahoe

Was recommended to stay here by a friend who comes often for work... I am so thankful he did because we had an amazing stay. We had a beautiful view from our room, the room itself was loaded with a full kitchen and everything to cook. Also close to town and restaurants

Great property

This is such a nice location. Great views, and really spacious comfortable rooms.

No Resort Facilities, but charged Resort Fee

Unreasonable policies; I am not happy with the resort fee charged

Great experience and Great service

I stayed at the ridge at Tahoe for a one night and was blown away with how they treat there customers. So much wow

Comfortable and quiet environment

My first time staying (solo) at this location for 2 nights at The Terrace in a 1 bedroom villa was a good experience. Friendly staff. Very spacious room. Location kind of gives you the "log cabin" get away feel. A place I would definitely take my family for vacation in the future.

Beautiful Hotel however not relaxing

We came and we loved how beautiful this property was, our service at the front desk was quick and easy . Overall hotel was very clean. There were a lot amenities and things to do for this family friendly hotel. Unfortunately the relaxing part of this trip was a -10. Every room has a sleep number bed which we were excited to try and boy we were wrong. It’s either hard as a rock or feels like a deflated air mattress. Also it was windy that weekend. The wind from the outside blew through the halls, they had the windows open in the hallways so the wind blew under our door with the loudest whistle sound. We could not sleep more than a hour at a time.