Tahoe Ridge ResortRental Guest Reviews

Inexpensive Close, but run down

The location is great, the staff was fine, the suites need a remodel.

Cama comoda

La cama y la abitasion es super comoda la cosina muy equipada y limpia la Vista desde la recamara muy agradable y la sala tambien muy ageadable en especial cuando estaba nevando.

Great value and connivence

The property is much larger than I anticipated - we were in a building that was considered off property. The room has all the amenities you would expect and was a great value given the location and time of year. The staff was very friendly, however they seem to lack a lot of training. I had called at 9 am to inquire about early checkin for noon, the front desk person initially told me they wouldn't know about early checkin until later and I should call back, before she even had my name or reservation information. I then asked if the room type that I had booked was at full occupancy the night before - she didn't understand my question so I reworded it and she then looked and said there were plenty of open rooms of that type available and early check-in wouldn't be a problem. Unfortunately, our travel was delayed and we didn't get to the property until 4 PM at which point I was told that our room wasn't ready and that they would call my cell when it was, at 6 PM I received a call that they were changing our room since we had waited so long - the same type just different room. I wish they had done that earlier. I also asked for a late check out, was told they would call back, but never was called. All in all we had a wonderful time and enjoyed the property and location and would stay again.

Fabulous getaway away from it all at the ski lift

Convenient Relaxing Lovely people and staff Excellent cleaners All they need to do is get the gondola working full time

Good, could be better

Good amenities. Went there in winter with friends. I wish they let us open the windows to aerate and the swimming pool was a little warmer. Had a great fondue there

Great stay near Heavenly Ski Resort

We have been staying at The Ridge for two weeks every ski season since 2015. The units are convenient to the ski resort. We were hoping since Holiday Inn purchased the resort they would upgrade the units. They still have the same old furniture since our first stay in 2015. Maintenance is good, but they maintenance staff is busy due to the units' need for upgrades and refresh of kitchen equipment, furniture and general maintenance. We still love the place and will continue to stay there, but some upgrades would be appreciated

comfy room with great location

Room is very spacious and comes with a kitchen and proper dining area. Located right next to Heavenly's stagecoach which is a plus if you come to ski.

Old, gross and overpriced

Broken stove, broken oven, coffeemaker but no coffeepot!, peeling cabinets, old scratchy sheets, no pillows and blankets for the pullout couch.

Tahoe find

Great last minute stay and was clean and easy access to parking.

Worst Experience during Holiday stay

This was the worst experience ever during Holiday stay. I’ve been a client since 2008. But this time was very embarrassing for me in front of my guests. I had requested 2 Vella suite with balcony and hot tub. I paid the highest fee to get what I wanted. As we arrived it was not available according to front dest and they gave us a different room that was nothing what I requested. They refused to give us more towers and blankets. Stayed 2 nights 3 days without anyone cleaning the suits. And refused to give us clean towels. This was the worst experience ever. And I will never return to this hotel. They promised to refund me 50% but Ofcourse that didn’t happen. After we left after that nobody returned my calls. And only credited me for one room 20% instead of 50% The suits smelled BAD. Dust everywhere.