Tahoe Ridge ResortRental Guest Reviews

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When I booked the room, I didn’t know there was no AC. Found out about it right before checking-in. The front desk, a man, who checked me in was very nice. When I asked if there’s anything they can provide to make the room cool , he immediately called another staff to deliver a portable AC to the room we’re assigned to. The building where the guest rooms are are pretty far from the main bldg. it’s outside the Holiday inn resort. Had to go out the main gate and drive to the bldgs. It wasn’t a big deal. But when we got to the Ridge bldg garage, parking spots to room ratio was a let down. There were 3 cars behind us who were also trying to park but we all ended up getting out to find a parking somewhere. Luckily, we found one but had to walk all the way to the bldg(uphill) while carrying our stuff. The room we were assigned to was small, dark and looked nothing like the room photos they have on the IHG app. It looked clean but the room triggered my dust allergies. The bathroom on the other hand was bright and very clean. After checking out the next day, we walked around the main bldg. I honestly think the whole resort needs updating. there are numerous spots with pretty views though. The staff were excellent.

No recommend visiting in summer

There’s no AC in the room. Super hot in the room, you can even fall asleep.

Great location

Overall, the location was amazing. I'd like to come back during the winter season to ski. Other the the parking in our building it was a great time.

Great family location

Property had all the amenities of home. The units are very large, clean and comfortable. Within the complex there are tons of activities for kids and adults. The swimming pool was amazing with awesome views of the sunset at Lake Tahoe.

Worst stay ever

Horrible experience. Rooms to hot to sleep and beds were very uncomfortable

Stay away in summer - No AC

The apt was a great size and rooms/ bed were comfortable but with outside temperature in 95+, it made these apt like a hot air bubble. You cannot get a goodnight sleep even with multiple fans. Wife had a heat exhaustion and son had a bleeding nose.

Only had problems with a newly remodeled room.

We were told it was newly remodeled yet I think they only changed the furniture. Unfortunately, there were many issues with the room. No available heat for our entire stay, fireplaces were not operational and the baseboard heating didn't work. I made it bed that looks like it had been slept after pulling back the comforter, closet doors that were off their track... Just don't think the room was ready. Other than that, the restaurant has very good food, the views are amazing, the staff was very helpful and considerate.

Do not book Ridge Point

The building is so far from any amenities. Shuttle is a nice perk if it actually shows up when they say it will. No AC and boiling hot room. Floor was absolutely filthy, our feet were black within 10 mins upon arrival. Window was jammed, took them 4+ hours to come fix it. No ice machine in the building so you have to call and have it delivered. Took us over an hour to receive it. If you fold out the sofa bed you cant get from one side of the room to the other without climbing over a bed. Definitely do not recommend for the price.

Great Service

I would like to say that Samantha, Is always friendly and helpful . Sergio, checked us in with a friendly smile and very efficient. Elmer, went above and beyond to make sure we got a swamp cooler delivered to our room. Staff is so important sure hope to always see these people when visiting The Ridge.

Horrible customer service.

No power all day. No compensation from the staff or updates. Worse hotel experience ever