Williamsburg ResortRental Guest Reviews

What a wonderful place!

We enjoyed everything about our visit to Williamsburg! This resort is clean and well maintained. The staff is friendly and accommodating. The pools and gym were wonderful too. (I wish the pool was open longer hours because you had to reserve time to enjoy it to accommodate the proper number of people - but I totally understand that during this pandemic, it's not always possible.) All in all, I would definitely recommend this resort to anyone going to Williamsburg!!

Great stay

Really enjoyed my time here! Great place to take the whole family! The bowling alley was the best! The rooms were very clean and the staff was so welcoming and friendly!

Comfortable and spacious

The space is what did it for us! We were in a one bedroom suite with king bed, which included a spacious bathroom, w/d and jacuzzi tub for two. The bed and pillows were so comfortable and provided a great night's sleep! Separate living/kitchen combo divided by a large high counter table and workspace. Not your typical hotel room, which can feel cramped no matter how nice it is. Did I mention the fireplace in the livingroom? We wished we made our stay longer, but I'm sure we'll be back!

Thoughtful Hotel Management

The hotel provided an incredibly thoughtful surprise for guests staying over Easter weekend. Our kids woke up to Easter baskets filled with crafts, coloring books, candy...we were all impressed and grateful.

Disappointing stay but not the worst

Overall, the property was very nice. We stayed in a premium room which did have upgraded finishes, which were nice. My kids loved the giant tub in the primary bathroom. We used it as a pool when we could not get a reservation to swim. Not being able to swim was very disappointing to our kids and left us with nothing to do on property other than sit in the room. You have to call and reserve a time slot to swim. There are only a few 2 hour time slots through out the day. This property would probably be much better if all the pools were open and there were not reservations needed. Additionally, we had an issue with our ac in the room as well. The front bedroom blew the coldest setting non-stop. We could not get it to shut off. The kids were frozen in that room at night. The main part of the room and the primary bedroom would not get cold. I was waking up sweating at night. When we told staff, they did not hang up the phone to give us their attention and only said that there was a service call already in for the problem. If they knew the ac was broken, why rent the room out??? The value was not there for the price we paid. I probably would not recommend this hotel to friends because of the staff not addressing our concerns and the problems with the pool. Very disappointing stay. But I have stayed in much worse hotels.

Nice place

Very nice and comfortable ..............................

Overall a wonderful experience

When I first arrived and went to my room I was given a room that had not yet been cleaned from the people there before me. I went to the front desk and was given an apology and credit to my account. That was much appreciated. I received a new room. When I laid down to rest I noticed that the comforter on the bed had what looked like a food stain on it. I was irritated because it made me feel like the proper steps were not taken to clean and sanitize the room. Other than that my stay was awesome. My kids and I really enjoyed our time there.

Disappointed

Reserved the room as a last minute spring break staycation for the kids due to the on-site amenities. The bowling alley was broken, no activities were scheduled the two days we stayed, no time slots available for the pool and the shower handle broke. The only thing the kids were able to enjoy was a vanilla mini golf and play set. Overall I just paid for an overpriced room for the kids to run around.

Nice Visit

Our room was spacious and a good value for the money. The only problem with the room was a funny noise that kept occurring in the bathroom. The hotel has great amenities, lots of things for kids to do. We only wish it was a little less expensive to bowl and mini golf. It’s convenient though. Place is about 15 minutes from Colonial Williamsburg for reference.

Just being honest

I have mixed reviews of this property’. Unfortunately due to the current climate, a few of the primary amenities that my family was looking forward to using were very restricted and even closed. We unfortunately were not made aware of this until after we arrived. The staff seemed to be doing what they could to make us feel welcomed, but other than check-in, and an somewhat uncomfortable timeshare sale pitch I really didn’t hear much from them. I do believe the Williamsburg location should look into adding more activities for their guest. I enjoy Holiday Inn but I’m not sure if I could 100% recommend this location to someone.