Cape Canaveral Beach ResortRental Guest Reviews

cute place but you will be up against pain points

There are cute things about the hotel but what isn't disclosed to people is some of my frustration points. Pool...the 2 story water slide was fun but landed in 2 ft of water so I got severely scraped up on my knees and ankle meaning I had a hard time walking and bleeding bad. My daughter also got hurt and scraped on her ankles. It was interesting that we did not have pool towels by the pool or in the room. We had to walk to the lobby and asked the front desk for pool towels. This was an inconvenience Restaurant really upset me. They only open at 8 am and in order for us to goto Kennedy space center by 9 we had to leave by 815 so I paid for breakfast each day on my reservation but the restaurant wasn't open when I needed it. Warning..it wasn't truly a free breakfast. They gave me a 30 daily credit for 2 people but that wasn't enough to cover our breakfast. So we paid more than expected and this isn't disclosed at reservation. We were given a pizza coupon at check in. However, we could not get pizza because their oven was broken for several weeks so why on earth do you give literature about pizza when you cant accommodate? Way to disappoint the kids. When we finally ate at the restaurant the food was gross. Room was a mini apartment and cute but it had some issues. I'm severely disappointed in how there wasn't any cleaning service and they put the responsibility of cleaning the room on the guest. When I check out, I have to take out my own trash, Wash my own dishes and make sure all the towels are placed in the shower or bathtub. We did not get coffee refills or fresh towels. Our Hair conditioner was watered down and didn't work. Our shower was a little dirty. We didn't get refills on kleenex or TP unless we went to lobby. Also, most holiday inns gives free water bottles in the room. But this resort wanted to charge us. Being in Florida you have to stay hydrated. So this was shocking. Apparently it's about revenue and not guest safety. The washer and dryer sounded likea jet taking off. It was loud and didn't work as well as it should have. The TV in our room I wasn't receiving decent service so it was very pixelated Location At first I thought the location would be ideal. We got to see the cruise ships come in and out of the port. However what I didn't realize was Port Canaveral adds a hefty service fee to all uber rides. Also, if there are cruise ships in the port, it's really easy to get an Uber or lyft, however, if there are no cruise ships in the port, then no one tells you that the Uber drivers do not like coming over here. So I almost got stranded with my daughter at a restaurant. We waited over an hour for a ride. This is not told to people. On the same note, I tried doing a grubhub order to deliver Pizza (Since the hotel didn't have Pizza) to the room. 2 hours later no grubhub driver wanted to deliver, so I got stuck not eating. And I had to feed my poor children out of a vending machine. Because the hotel restaurant closed at 8 pm. Customer service with hotel staff Sadly, I have to say, although they were friendly, they were only out to make extra money for the hotel, so they weren't helpful as much as we had hoped It can be a cute place but you will be up against some pain points.

Amazing value for your stay

I cannot recommend this place enough. From the moment you enter you are treated like a superstar by the employees and the hotel itself is amazingly well kept. They do not do the activities available justice on the website as there is more to do for your stay proce than listed. Mini golf, a theater, an arcade, etc. Also you are minutes from the beach with tram service! A must stay if you will be in the area?

Disappointing

We booked this hotel for our sons 30th birthday to stay here for one night before his cruise. And the staff was very unhelpful and did not go out of there way to assist our son and his finance.

Cruise Stayover

Good location but if trying to relax and when booked as a reservation not a Vacation Brief, just check me in. Don’t hassle me to do the seminar. Spent over 20 minutes telling the sales person I don’t want to do the seminar.

Good and bad

First room was absolutely amazing. Second room was full of mold, we all left with sore throats, Was the ocean view bottom fooor sweet.. There is nothing the front desk could do after the fact because IHG was a third-party of this facility. Five stars for first room two stars per second room. Hit or miss.

Best Hotel near Kennedy

Great amenities near Kennedy Space Center! Highly recommend!

Nice resort (not too complex).Rooms are very nice!

Great hotel and resort. The dinner food was not the quality it used to be. I miss the more tropical feel that it used to have.

Best Resort near Cocoa Beach

A wonderful place for the family with entertainment for all with waterpark, lazy river, water slide, lots of tables and lounges in the shade by the pool! Food is fantastic and a great value! We bought in as owners while here and are so excited!

Great hotel for families with kids

Lots to do and right next to cruise port B! Nice big rooms with multiple bedrooms. Can be a little pricey but with all the activities, worth it.

Perfect stay

Perfect location, very quiet surroundings, perfect for a relaxing vacation. Nice beach area. Big pool with a lazy river and a slide. Very well kept grounds. Nice rooms. Some are starting to show some wear and tear but nothing too terrible. You can see the cruise ships leaving Port Canaveral from your room. Lots of activities for kids.