Desert Club ResortRental Guest Reviews

Ok stay

Stay was good. Only downfall was the presentation at the end and the guy after our initial person was not good.

Not very nice intake folks

Don't stay here with your points. They put you on the top floor with no elevators available.

Great, off the strip location!

Great location, being right next to the Sphere! If you are planning on taking in a show it is an easy walk. You also get to see the what the Sphere displays at night and in the early morning. You can have your coffee with the smiley face on the Sphere. The hotel is one block off the strip so you can get the excitement of the strip and wind down at a quite location. The rooms are comfortable with a fireplace and a kitchen. This is a family friendly hotel with 5 pools and small restaurant that serves good food. The only negative comment is the high pressure sales reps trying to get you buy into the Holiday Inn vacation club. I completely understand trying to get one to purchase the club, but once I say no, please leave me alone to enjoy my vacation.

Check-In Sales Pitch

Found the second step of checking in to be a bit misleading and cumbersome. We were unaware initially that we were receiving a sort of sales pitch to see a presentation in order to receive a perk. Had we been told at the beginning of the conversation that if we saw a presentation we could receive a perk it would have shortened the length of time it took to check-in as we could have simply said we weren't interested. Was disappointed in this interaction even after we said we weren't interested. Left a bad taste on the whole experience. I guess we were naive in booking this location not expect something like this.

Don’t Stay Here

The staff and management will make up lies if there is a billing dispute. I have been a federal employee and contractor for 30 years traveling on the governments behalf. I have never heard that the federal rates depend on whether the 6th digit on my government issued credit card is a a 1,2,3 or 4. I was hit with a resort fee and my coworker who was on the same trip did not (he actually has the exact same 6th digit as me). When I told them the number is the same, they then changed the story to I booked my travel different from him…the government doesn’t allow us to do this. Same booking system and the same contractor books it. We have no option. So in the end, if my voucher (expense report) gets denied I’ll have to pay these resort fees out of my pocket. The hotel was absolutely not helpful and stood by their lies that I know better.

Meh.

Overall disappointed in this property. When we arrived, we had to wait about 10 minutes in line as front desk staff seemed short. The person who checked us in was GREAT...friendly and helpful. What took us aback was the trip to vacation station to "activate" our keys: a high pressure sales job that we had to get forceful to stop. This was a compete turnoff. Once we finally told the person we were not interested for the 7th time, we went to the room. The space was plentiful but the rooms were sparse and dated. It did serve our purpose. This is THE property to stay in if you are going to the Sphere as it is right next door but understand what you are getting in advance: you do save money but the experience is "meh".

Cockroach in my room

We did not like this hotel. When we arrived the staff took forever to check us in. Even though we had waited a long time when our turn came they kept taking people from behind us in line to check in first. Then we had to go to a second desk to wait to get keys so they could try and pitch us a time share meeting all before we even got keys to the room. When we got to the room there was trash on the floor and didn’t look like it had been cleaned. On top of that while we were getting ready a cockroach came out from under the stove. We then moved rooms to a new building. The new room we moved too seemed just as dirty. Food on the floor and by the fridge, no one there had even pretended to sweep. The hallway between the rooms had used medical gloves and trash lying on the ground. The hotel boasted a pool with waterfall feature which was broken while we were there. The “game room” for guest use all cost money. The only good thing about this hotel was it was close to the strip. We won’t go back and I wouldn’t recommend staying here.

Staff needs more training

I really enjoyed the location as it was close to the Sphere. The room was good (pest control is needed). The only issue was the staff we encountered. The check in process was super slow. I kept seeing staff members going in and out of the front desk area but no acknowledgement at all. The desk agent that checked me in did her job, but overall i felt like i was being an inconvenience. After this interaction we avoided the desk area. The restaurant was LAME to say the least. Drinks were overpriced and not well prepared. Positive 👍 There was a younger male desk agent (i did not get his name) that was assisting a different guest while i was checking in. He was very knowledgeable regarding his hotel and the area. He was smiling and joking with the guest he was assisting... i kind of whish i had a similar interaction. Anyway, Kudos to him!

A Great short stay!

Very Nice, safe, and comforable, hope to stay there again during our next visit to Las Vegas.

Eagles concert

This is a great location being right next to the concert venue. The hotel doesn't have any gaming which we appreciate it. There was some confusion and check-in that took some time to address.