Desert Club ResortRental Guest Reviews

Customer service failure

I checked out earlier and it was never updated on the ihg database. After countle3 days calling, to rectify the information with call lasting at least half an hour each time. I am still trying to solve the issue.

Next to sphere

They tell you to go to the vacation desk to activate your room keys, then they try to get you to sign up for the 90 minutes to sell you a TIME SHARE-BEWARE!!!! There is no daily room service for towels or sheets. No free breakfast or coffee. Close to the Sphere. 3rd floor for noise. Large rooms and tub. No breakfast.

Next to and view of the sphere

Nice property within walking distance to most of what we wanted to do. Friendly staff. Would stay again.

Awful.

1) Long (20 minutes!) wait on arrival to register & get key 2) Noisy, i was on the first floor and i heard loud footsteps above me 3) NASTY woman at check out never asked about my stay nor thanked me, after spending $285 for one night to attend a conference nearby, for a dumpy noisy room? 4) Worst experience yet in 25 years when traveling for work.

Excellent property away from the strip

This was an AMAZING apartment-like property within a 10 minute walk to The Sphere and just far enough away from The Strip. We loved that it was NOT above or next to a casino. The full kitchen, huge walk in closet, large bathroom, and balcony (from where you can see The Sphere) were a surprise and we didn't know until the last day that there is a washer, dryer, ironing board, and iron in a small private room right next to the balcony! Bed was comfy and properly was quiet!!!! I will stay nowhere else on future trips to Vegas. This place was absolutely perfect...

Great location

Have stayed here several times and never disappointed. It's within walking distance of the Sphere and other hotels on the strip. It's a secure and quiet place to stay with a nice restaurant, little market for convenience and activities.

Great Location and staff

Had a great suite right next to the Sphere that had great staff, a clean modern room and nice amenities. Would recommend for anyone looking for an off strip stay.

Las Vegas

A lovely stay, far enough away from the hubbub of the strip, yet close enough to dive in to it.

Ingrid

Ingrid was AMAZING! She went above and beyond! I had ALOT if requests that she took care if with grace! You have a gem with her, don’t let that girl get away!!

Great location. Diamond status not recognized.

This is definitely a hidden gem being walking distance to the sphere. The property is a bit dated but it was clean. Diamond status was not automatically recognized other than giving us voucher for 2 to breakfast. Had to ask for upgrade and was told no 2 bd/2 bath available even though website had multiple rooms of this category available. After back and forth manager did accomodate but it put me in an uncomfortable position. Late checkout was also a challenge.