Galveston Seaside ResortRental Guest Reviews

Do not stay here!!

We had several negatives with our stay. Many issues with our room, the hotel staff was overwhelmed and additionally the staff associated with the time share presentation was horrible!

All staff was great

Great place we look forward to coming again thank you

Great for a family

We upgraded to the signature building that is beachside and our 3 year old could not have been happier. We were offered tickets to Moody Gardens to see a Timeshare presentation ‘based on your interest’ for 60-90 minutes…. It was 3 hours. With a toddler. Wouldn’t do that again but that was the only big downside to the trip.

Easy living

This property was located on the quiet end of Galveston. We enjoyed our stay. The staff was professional and very helpful.

Relaxation vacation

I had a very nice and comfortable stay at this resort. I was here a couple of days until my cruise, and it was a very nice comfortable environment.

There are better alternatives for the price

I arrived at 8:50pm on the check-in day. There were several employees behind the desk (and one person already being checked in). I was told that they were "closing soon and I'd have to wait 10 minutes and check in with security after the desk closed." Their closing time was 9:00pm, I had pre-paid my reservation through Expedia, so check-in should at most take 5 minutes. After some polite discussion, they agreed to check me in then. I also learned that the elevator in the building I was assigned to was broken. Not a huge deal, but because the first floor of these buildings is not used (probably for potential hurricane avoidance), our 2nd floor suite was really 3 flights of stairs up. Now exercise isn't a bad thing, but several trips up and down three flights of stairs to load or unload will break a sweat in 90 percent humidity. Another issue I was disappointed with is the infinity pool had restricted access. Understandable, but I wish they'd been more upfront with this on the site photos. Finally, more than 48 hours after checkout, I received a phone call after 8:00pm. My phone automatically rejects any calls after 8pm that aren't on my "allow list" (family, job, etc). The caller did not leave a voicemail. The number was a Galveston number, so I called it back this morning and a person answered with "Guest Services." I mentioned that I'd received a call and I wanted to make sure everything was okay. She didn't look up my account to see if there were any problems, notations or points of discussion. I asked for a manager and was told she was the only one there. I asked when a better time would be call back, and her answer was "tomorrow after 9:00am". According to her, there would be no one who could help me all during the business day today, and I should "call back tomorrow." There were good things about the facility. I ordered a suite (that was basically two combined 1 br apartments) that was roomy and comfortable. Both apartments had full kitchens, which is great when you're a family of six. The room was clean and comfortable. For better or worse, this place is at least a 30 minute drive from say, East Beach in Galveston. That can be good if you want quiet and peaceful, but also needs to be considered when planning activities.

Pre-cruise stay!

We stayed in the Signature Building and loved being on the beach! Staff is amazing and very accommodating. Will definitely come back! Thank you Emani and Leti!

Only place we stay on Galveston Island

This place is so nice. The beds are so comfortable and that’s a big deal to me. It’s quiet and peaceful. The balconies have nice views. The kitchen had everything I needed to prepare a nice meal for my family. Thank you for taking such good care of the property.

Excellent vacation Club

This was our first stay in a Holiday Inn Vacation Club. We were so pleasantly surprised. The villa and grounds were amazingly clean and had everything we could have needed. We slept so well because it was very quiet. Also, th.ere were a lot of outdoor amenities. We will definitely be staying again in the near future.

Enjoyed stay

Signature side infinity pool very nice! Overlooks lots of natural beauty. Signature apartments very fresh with great views of ocean. Beach is nice. No cars on this area of the beach. Direct access from Signature apartments.