New Orleans ResortRental Guest Reviews

Great stay!

This was my first time staying at a Holiday Inn and it will definitely be my go to in the future. Everyone from the bellhop, receptionists, and maintenance personnel was friendly and accommodating. The room and overall hotel was clean with everything you need. The location was perfect where I was able to experience NOLA as soon as I stepped outside of the hotel.

Miss Sue!

Always enjoy our stay here. So close to everything and always well maintained. Special shout out to Miss Sue! She’s the best! Greets us with a smile every day.

Vacation Resort Sales Tactics

The location is great and the room was very clean and spacious. Mrs. Sue is one of the nicest and most helpful employee at this hotel. I never received a call or text when the room was ready. I was never informed that I had to talk to "concierge" aka sales people to get my room key. I was charged a $50 tour fee althought the sales people said I would not be charged and the email showed $0. I had to keep calling the hotel and tour desk to remove this fee (going in loops). I would have given this hotel 5 stars, but the vacation resort situation was an issue. I'll stay with Marriott.

Noisy, unhelpful staff, and rodents!

Do not book this property. It may be close to the French Quarter, but it has more problems than solutions. The front desk and support staff were rude and unhelpful. We asked for ice and towels several times before we just went downstairs and got it ourselves. You will not get any sleep, the noise from the street is exceptionally loud and goes all night. Also, our room had a mouse in it. Staff made it seem normal and took no steps to remedy the issue. We checked out a night early to get out of that terrible place.

One night before cruise

We stayed here for a night before a cruise. Parking is confusing - there’s only a valet option but the space is so limited we had to drive around twice. Billy (doorman, bellhop, valet) was very helpful though fast paced. The next morning, Mary informed us we could leave our vehicle until 2pm and Miss Sue held our luggage after check out.

Not worth the headache

The staff truly made my stay terrible, not knowledgeable, received different answers to the same questions, was continuously inundated with time share calls and messages, the only good thing about this property was the location in proximity to all the things we wanted to do.

Our stay

We had a great time for our staff was friendly kind. The room was large and just what we were looking for. It was in close proximity to everything we were there to see in New Orleans.

Good but

The location was good, and some of the staff were helpful and friendly. However, once I returned home, I noticed unknown charges on my account. When I called to get answers, I kept getting the runaround with no clear explanation. Also, my boyfriend saw a mouse in our room during our stay, which was extremely concerning.

Valet made my stay

The valet was our favorite part they where so sweet and attentive and they just made the stay so welcoming it was rocky at front deck because they lady at the front looked up seen me ignored me avoiding eye contact but another gentlemen came from the back to help and that honestly was my only issue because I work customer service but the room was perfect so much room and such a better location to enjoy the city

great staff, excellent location

the staff is great and very helpful. The location is excellent, but noise very high, despite we were at 7th floor.