New Orleans ResortRental Guest Reviews

Loved the suite

Loved my staff, I'm very disappointed that no one was willing to at least offer me some type of compensation for the error of the staff that cost me $110.00. I'm on a fixed income and can't afford to pay for others mistake. money. The young lady I spoke with was rude, a complementary night stay any where would've been nice. I contacted your customer service department who keep transferring to the front desk which told me they were not going to do anything about the mistake.

NOT A RESORT!

We purchased rooms for 2 nights prior to those we used from points we needed to use our lose. This room was a villa, however, after these 2 days, we were required to move to a room that was deemed appropriate for points purchase. This was a much smaller room with fewer amenities (refrigerator with no ice maker, tub instead of walk-in shower, king bed, bad view, non darkening blinds).The air conditioning wasn't functioning and after several attempts by maintenance to fix it we had to be moved to yet ANOTHER room that was slightly worse that one. Any view was a concrete wall, no lamps to use so we didn't have to turn on the central lights outside the bedroom, still no ice maker in the fridge, a tub requiring an old-time rubber mat for use in a porcelain tub, and non-darkening blinds. As NEW club members I can't tell you how disappointing it was to learn that we could not use points to pay for the additional 2 days reservations said "the week would be busy."

Great service

The hotel room was nice and very clean. The hotel help getting our luggage out of our vehicle. The workers assisted with getting the room and giving us the WiFi information and our keys. We were satisfied with our stay. Thank you.

Great large 2 bedroom

The place was very nice and decor was great. The bed was very comfortable. The showers didn’t have doors on them which was strange and left you taking a drafty shower. The bellhop was very nice just wanted to take our bags without us wanting them to.

In the middle of City Center

Goof place but needed more amenities (e.g. breakfast, restaurant).

Great nights rest

Comfortable bed , spacious rooms, nice kitchen, great walking distance from bourbon street, close to the casino, plenty of restaurants around to enjoy, convenient stores on every corner, smoking areas!

Mr S Kenny

Great stay in a lovely hotel , superb location for all tourist attractions .

Not clean and no shower door/curtain

I found dirty glasses in the cabinets, the floors were not clean and the shower enclosure was odd in that only a portion was covered and the rest wide open to the bathroom with no door or curtain. Our keys were not turned on correctly and had to go all the way back to the desk to get them correctly turned on. Asked for waters at the counter and was pointed to the store and not even offered any even though every other IHG property has given us waters on our arrival. Couldn't get their credit card machine to work that night or the next day. Hallways smelled! Not returning again. The advertised pool by the way is not much bigger than a hot tub.

1st time visit

Loved the location, staff, and room space!! Loved Mrs. Sue was a joy to meet! The room was very spacious with the living space being able to accommodate 6 adults. The pull out couch was very comfortable.

Yes

I have not received my reward points for the week I stayed there