Orange Lake ResortRental Guest Reviews

Anniversary trip

This is our second time staying here. On this visit it was me and my wife. We stayed in the main building at registration. We love this location, I just would not stay in the main building. We complained about the noise throughout our stay. Staff did nothing to assist. Very disappointed. Fire alarm 7am both morning along with the noise was a wasted trip. No rest.

Great Until....

Everything was great until someone pull a prank and setoff the fire alarm in my building. It caused panic to all of those affected. Please install security cameras.

Highly Disappointed

I had done a lot of research looking for a really nice place to stay with my husband and my disabled father in law to celebrate our 28th wedding anniversary. It took at least 45 minutes to get through the line at the check in desk and to be assigned a room/villa. We were immediately then taken over to the area where they ask you to attend a 90 minute presentation in order to get you to buy into a time share for Holiday Inn. After another 20 minutes, we were on our way. We were assigned a two bedroom villa in the West Village - 4040. I had a rather uneasy feeling upon pulling up to the Villa, so I asked my husband to wait in the car. Image my surprise when I opened the door and literally saw dust bunnies rolling across the floor. This was just the beginning of our adventure. There was a dead/decaying salamander laying next to the garbage can. There were dead yellow flies on the floor in the first bathroom. I proceeded into the living room where there were dead centipedes under the curtains for the sliding glass door. I then proceeded into the master suite. Again, there were dead centipedes and a rather large dead cockroach under the curtains of the sliding glass door as well. There also was an issue with the lighting in the living room area as we couldn't get the lights to turn on. I immediately placed a call to the front desk to express my issues and ask to be transferred into a different room. I was told that I could try, but due to it being a holiday weekend, they were at maximum capacity. I was told that they would send a cleaning crew right out and a maintenance worker to check the lighting situation. The maintenance man arrived within 10 minutes and said there was a switch turned off behind the curtains in the living room so that was an easy fix. We waited an additional hour and still no cleaning crew. At this point, we decided to march down to the front desk ourselves. The line again, was quite lengthy. My husband approached another employee to explain the situation and she directed us to Guest Relations. Upon arrival there, we were greeted by a very pleasant young lady who couldn't apologize enough for the situation. She was able to do a search and found us another two bedroom suite in the East Village on the 5th floor. She was also kind enough to issue a $75 credit, to be used onsite, for the inconvenience. We were very appreciative. The next morning, I received a message from my credit card company letting me know that an additional charge had been applied to my account. I looked at my credit card and I was charged a second time, for the same amount that I had already paid to spend the weekend here. So, I had been charged twice. Another very disappointing incident that surely did not need to happen. We decided not to address this situation until checkout as we didn't want to waste more of our time waiting in lines. The resort is very, very large. Much bigger that I thought it was. You definitely need a car to get around as it is so vast. I'm sure that IHG members and others, that rent through sites not related to Holiday Inn, get put in the areas farther away from the main facilities. I do wish that we would have had more time to really enjoy the facility because it really does have some great features. However, my initial experience was definitely less than mediocre.

Disappointed

I arrived at reservation for check-in, I gave employee my owner identification card. The employee responded she didn't need my owner identification card to give her my driver's license instead. I was upgraded to a bigger room because of VIP status. When I arrived at the rental it was not cleaned. I called reservation to notify the room was not clean. Staff responded they didn't have another rental available until 2-3hrs. But she can have someone come to the rental in less than 10 mins and clean the rental. More than an hour went by. I called reservation, canceled the person that was supposed to clean and asked to speak to management. The next morning I received a call for a tour and benefits. I complained about the room. The person apologized and send an email to management. I went to reservation asked to speak to management. The person apologized, explained that they were busy but that I will be compensated. I had my personal information verified several times to make sure management could get ahold of me but I did not hear from management til this day.

Very nice stay

A nice resort stay. Close to restaurants, shops and theme parks. Amenities on the property were very nice. Lazy river pool and multiple pools. Food was very good at the two restaurants we ate at and drinks were nice too! Room was clean and nice. Hall ways need updating in carpet and entry area.

Horrible check in

We checked in at approximately 9:30 p.m. We had reserved a 1 bedroom. When we entered our room all the lights were on, the door to the adjoining room was propped open with a chair. We assumed the room was occupied. The cushions on the couch were disheveled, the mattress was propped up against a wall, and the bed frame was in 2 pieces on the floor. We returned to the registration desk. The clerk made some snide remarks about the room not being to our satisfaction. She said she could put us in a 2 bedroom immediately, but if we wanted a 1 bedroom we would have to wait for it to be inspected. We said we didn't care how many bedrooms, we just wanted a room, with a bed. She gave us keys to a 2nd room. Upon opening the door the lights were on, the washing machine was running, and we heard voices. Again, we thought we were in an occupied room. A young man walks out of the bedroom. We are shocked and I go back into the hall. My husband stays and the man says he is inspecting the room. The voices we heard were the tv's. No one ever apologized for any inconvenience of finally getting to a room at 11:00 p.m.

Wonderful family resort

This resort was perfect for our family. There were so many activities to keep everyone happy without having to go off property. We have 10 year gap between kids so that is important. Prices are reasonable and staff is great.

The poor customer service was worse than the cock

Checked in to a poorly maintained dated unit on the 2nd floor with no working elevator to find a cockroach infestation. After multiple phone calls a cleaning person showed up and killed dozens of roaches. After midnight we were finally offered a different unit. We decided to wait until the morning. Big mistake as my daughter was bitten over night. The next morning my son spent hours trying to get resolution from a condescending manager while a contract exterminator showed up and said “yup you’re infested”. Finally got a somewhat better unit and a laughable offer from a future visit. Like we would put up with such horrible customer service and facilities ever again.

My experience

Overall, we would definitely be come back to this resort. Facilities are great. Food was good. The rooms are very comfortable however, the bed itself was very hard and uncomfortable. I could feel the springs of the mattress poking my skin. Bathroom was not very clean. We found hairs from previous guests the first day and the shower had mold. I had to kill a few spiders and roaches and there was a bee hive by the window.