Orange Lake ResortRental Guest Reviews

Economy Accommodations at High Prices

We were invited by our kids that had been “lured” by a time-share offer. “Stay for the presentation in exchange for great deal on a fun vacation”. We couldn’t all fit in the villa so we rented a room for my husband and I for 2 nights. Of course when we checked in we were directed to a sales pitch pro who tried to convince us to attend the next day’s seminar for a free hotel stay. We had absolutely no interest and made that very clear. Her attitude changed immediately and we were treated as 2nd class citizens. We were never greeted as we walked in or out and when I asked why our $220/night didn’t include housekeeping we were answered, “I have no idea!” And the clerk walked away! Our room was old but adequate. Not dirty but not squeaky clean. The hallway carpets were disgusting & the smell was nauseating. Had it not been for our kids staying there, we would have walked away. The only positive was the bed (which we immediately checked for bedbugs & it cleared), was very comfortable. However, it was very noisy - lots of kids running in and out of rooms and banging doors. The water in the large pool is hazy and full of very long, disgusting pieces of weave wigs. You walk out of the pool with long strands of weave hair wrapped around you. Disgusting. As for the Lazy Pool, we had forgotten our towels and spent almost 45 minutes looking for some. We eventually found a “guest host” walking around and she located some for us. There should be towel stations on the premises but there are not so don’t forget your towels in your room! I would NEVER recommend this hotel. It is geared towards low income families that are searching out deals for cheap vacations. Stay away!

Not What It Used To Be!

I had trouble getting to the actual facility when I tried to book an additional room, then after being told we could be in the same village were told that was not possible. The rooms are getting tired, the furniture is worn. There was debris for days that was not picked up. Noise at night was disturbing. This was our second visit in 6 years - and our last.

Excellent

Very under the radar place, but it’s fantastic and a great value

Amazing resort

We were here mainly to relax. We had good and quite time.

Great for families

Overall good experience… wish there were a few more teen activities included in resort fees but loved the pool, water slide, chance to jet skiing, top golf, ping pong, fitness center, some good food options

Disappointing

Disappointing. Booked a 1 bedroom villa at the beginning of April for a stay in late June. Communication was poor. Was directed to registration by the "front desk" which was actually a call center- so registration address led us to facilities management. Check in line resembled the DMV. Have never experienced a check in like that. When finally checked in was told that the villa we had reserved wasn't available. Had to speak to a manager and have an owner assist. The villa we received had issues like light bulb burnt out and microwave not working. was nice to be on the lake. but not happy overall.

One Night Stay of Regret!

There were bugs and roaches in the pull out couch in my room. One of the perks that we looked forward to was bringing our family of 5 to a nice resort to relax and spend time with family. I had to check out early but left a message for a manager to give me a call. After several people called and promised me a call back, I finally got a call from someone who offered a free nights stay for our inconvenience. I was supposed to receive an email from the “manager” stating his name and the conversation we discussed. I have yet to get that email and I have been calling with no answer. This is sooo disappointing bc we really enjoyed the resort and wanted to come back.

Bait and switch

They got upset when I didn't accept the tour offer. We live in the area and just try to find nice hotels for my wife's birthday. This place was over priced and pay extra for most amenities and the room were very standard reminded me of hotels in the 80's very old vibe.

Poor customer service

Almost a week after my stay and I have yet to hear back from a manager/guest services about my stay. Have called multiple times and even visited guest relations in the main lobby and not even then was my issue resolved.

Orange Lake Resort

Nice family atmosphere. Wish the restaurants were open a little later, at least the pizza parlor for those arriving late. Tubes at lazy river should be free or just a deposit. Upon entering the reception area for the time share presentation both customer service agents showed no enthusiasm. One with their head down and the other sitting on the floor behind the desks on her phone. Neither greeted me and seemed bothered that I even approached the desk. Resort is easily located to nearby groceries and other stores. Very good location if visiting disney world.