Orange Lake ResortRental Guest Reviews
4.1/5
Resort rating is 4.1 out of 5 stars. Click to see all 4,409 reviews.
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Steve
Not happy
August maybe busy season but does not give them excuse to not have the room fully ready and when i asked them for towels they said because they are fully booked they cannot get it to me soon. The towels should have been in the room to start with and if the guest ask for it because it was not there they should have brought it right away. Also the trash bin outside was so full I couldnt take the trash out. Maybe because I complained but when I asked for late check out when I heard the a guest next to me granted 12pm check out they offer me 11am check out. Being a platinum member does not get you anything at this place.
Motts
Daughters Birthday
Resort is good food is hood for lunch but not cheap, handicap 2 bedroom was good but tight to get in with lift around toilet and did not have a 3 bedroom handicap dont like resort fee per day especially I rented to villas. They should have a pull down bar for toilet now just the one on the wall. The resort is clean and well taken care of
Yes, I recommend this property.
Nate
Could have been better
Staff was very poor and the night management was very poor. And when asking questions on the phone, the staff could answer them nicely and actually known what they were talking about.
Yes, I recommend this property.
Stanley
Great features
My children really enjoyed their time here lovely place for vacation
Joce
Terrible experience
case number, 10598574593 By the time we had finished check in it took almost TWO hours. Highly unacceptable. Poor management. Never heard from anyone
Marlo
IHG
We loved our stay. Would definitely recommend. Staff was amazing and friendly.
Yes, I recommend this property.
Sal
No points reward
Why didn't I receive any points for my stay. I stayed for 8 nights
Jolly
Fun times
We had a great time. The value was great. The only drawbacks the timeshare presentation which is not required. We were given a $200 gift card for going, however, it is advertised as low Pressure and it was not. Plus the interest rate they want is outrageous.
Yes, I recommend this property.
ChicagoTraveler89
Our room was great, but we had issues with staff
We enjoyed the villas, but the customer service could have been better. We were told at check in that we were required to schedule a timeshare tour, so we did. I later called and asked and they said it wasn't required, but I couldn't cancel because I already scheduled a tour. When speaking with the rep that we checked in with she said "I didn't mean that it was mandatory, just that it was required because of how great it is." My son also sliced his arm open on a broken piece of a water feature at one of the pools and the staff didn't seem to care at all. He had to receive medical attention and butterfly bandages to prevent the need for stitches, but he'll always have a scar because the pool area wasn't properly maintained.
Rosali
Vacaciones
Good I can stay here all day but I have to work good for family time and relax
Yes, I recommend this property.