Orange Lake ResortRental Guest Reviews

Pushy, Borderline-Rude Timeshare Tactics

My family and I recently stayed at Orange Lake Resort and, unfortunately, our experience was significantly soured by the aggressive timeshare sales team upon the check in process. While the resort's amenities were nice, the pressure from the sales team was persistent and went beyond simple salesmanship. The issues began at check-in, where we were offered a gift card then upped to free cruise or another stay if we attended a timeshare seminar. We politely declined, stating we were not interested, but were met with repeated pressure. Even after firmly saying no, our room received follow-up calls pushing us to attend. The sales tactics were relentless and made us feel like a target rather than a guest. On one occasion, a salesperson who was a manager who jumped in was borderline rude after we refused to participate. The sales team's demeanor changed from friendly to pushy and unprofessional once it was clear we weren't going to buy in. This aggressive approach created an uncomfortable and unpleasant atmosphere, making it difficult to enjoy our vacation without the constant feeling of being hassled. It's a shame that such a beautiful property is overshadowed by such an aggressive sales culture. I would recommend the resort's facilities to others, but I would also give a strong warning to be prepared for an incredibly high-pressure timeshare pitch upon check in. After checking in we were shocked and appalled by the state of our room upon check-in on 9/24/25. The room was an active construction site, filled with strong chemical fumes and drywall dust. This is a severe health violation and especially concerning for anyone traveling with children. We had to go back down to the front desk to correct their oversight, wasting valuable time and causing unnecessary stress. The fact that a room in such a state was given to a guest is a massive failure of management and hotel safety standards. We strongly advise other travelers to be cautious and are certain the staff fully check if your room is indeed ready when they say it is.

10/10 recommend!

You get a lot of value for your room. There is so much to do and eat on campus. It also is very close to a lot of destinations..

Would recommend.

This was our second stay and again we were pleased. We chose to go offsite for food (poor food quality at the resort restaurants)but otherwise there is no need to leave.

First Vacation Club Resort Stay

The resort is an enormous property with tons of amenities. The traveler’s parkway is an excellent feature for guests going to Disney while skipping the crazy traffic on the main highway. Golf courses are well kept, pools were clean and actually quiet. There are plenty of sidewalks and paths for running or walking. The restaurants were extremely convenient but they did automatically add gratuity to every food purchase and that’s unfortunate for good servers and unfortunate for guests when faced with bad service. Overall we had a great stay and would return. There is plenty to do at the resort for all ages and a great escape from the hustle and bustle of going to the Disney or Universal Parks.

Great location, great pools, great poolside bar.

Check intakes forever because they try everything possible to get you to sign up for the timeshare presentation so you can save maybe $150-$200 during your stay. The main restaurant at check-in I think was called the breeze understaffed. All the pools were amazing. All the bar side pools were amazing staff at all the pools were phenomenal. The room you pick out when you book will not be the room you get the pictures didn’t even match at all. Bathrooms are a little outdated room is outdated but overall a nice clean place to stay.

Former IHG Global Ambassador, terrible experience

Resort is fine. It’s Orlando so you’re not seeing beaches or anything. Pools and manicured golf courses here. So no complaints on the grounds or facilities. Dining at the resort is not great. No finer options, mainly burger and fries or pizza type things. Cool for a kid destination. Drinks are $20 and up and reminds me of an all inclusive resort, but it’s not. No prices on menus, gratuity automatically added. Bottom line, very mediocre food and bev at premium prices. Now let’s talk the timeshare pitch…. We checked in which was an unnecessarily long process and involved three different people. Last one was the initial sales pitch for a timeshare presentation. Ok, sure. I already know this is the type of place that will change premium for each drink, burger, or float rental. So I accepted their offer to hear them out. Was told there would be a full breakfast provided and a quick 90 minute tour in exchange for $200 resort credit. Cool, sounds good. The next morning we arrived, no breakfast, just a cheap coffee dispenser and juice machine you’d find at any holiday inn express. Immediately we’re paired with a sales person that starts off super nice and your best friend. “Hey this is your vacation, we won’t take too much time, and it’s completely ok to say no.” Tour took 2.5 hours and after high pressure sales pitches from 3 people. The 2nd one was particularly condescending. I finally had enough and walked out. They kept saying how great Holiday Inn Vacations are and we haven’t even been there 12 hours to see the resort. Completely put a bad vibe on the entire trip. DO NOT DO THE TIMESHARE TOUR!

Horrible Resort -Stay somewhere else!!!

This was the worst hotel of my life. I decided to stay here because it was raved about in a timeshare presentation I had. Arrived after 9pm and was told I’d be staying in the north village. I explained I received an email id be in the East Village and the agent told me I was lying and they never send emails like that. I go get my phone and show the email and then he finally gives me a room in the east village which was far. I get there and go into a room that is fully occupied and the people are scared as am I. I text the front desk about the issue and they casually say return to the front desk. No apologies or nothing. Get back to the front desk with really nice lady who finally apologized for the mix up. Get another room in East village. Go all the way there to get an old outdated room. We like to wipe things down with Lysol wipes and ALL the tables in the living room were full of dust and dirt. Then my kid goes to her room to find some weird bug in her bed. We stayed only that one night and checked out first thing the next morning. To add insult to injury, instead of putting the credit for the refund of the unused nights back on the card, they put it on a totally different card that I had on file. Again I say this was the worst stay for me. I’m glad I was able to find a better resort last minute.

Place is amazing g

Place and staff are amazing I highly recommend staying here I tell anyone I know going to Florida to stay here

Wonderful

Staff and property was lovely. This is the second time I've stayed at OL and will stay again. Pools and activities were fantastic. We even had a little alligator friend that the family was very excited about.

Best part of my vacation

I went to clear water beach and stayed at a Hilton and I went to universal a few days. This resort is by far the best part of my vacation. You can relax in the lazy river and the staff were amazing. My only issue but like all hotels and resorts you can’t get a refund for stuff you don’t use. But like I said I travel all the time and is still my best experience at a hotel hands down