Orange Lake ResortRental Guest Reviews

The poor customer service was worse than the cock

Checked in to a poorly maintained dated unit on the 2nd floor with no working elevator to find a cockroach infestation. After multiple phone calls a cleaning person showed up and killed dozens of roaches. After midnight we were finally offered a different unit. We decided to wait until the morning. Big mistake as my daughter was bitten over night. The next morning my son spent hours trying to get resolution from a condescending manager while a contract exterminator showed up and said “yup you’re infested”. Finally got a somewhat better unit and a laughable offer from a future visit. Like we would put up with such horrible customer service and facilities ever again.

My experience

Overall, we would definitely be come back to this resort. Facilities are great. Food was good. The rooms are very comfortable however, the bed itself was very hard and uncomfortable. I could feel the springs of the mattress poking my skin. Bathroom was not very clean. We found hairs from previous guests the first day and the shower had mold. I had to kill a few spiders and roaches and there was a bee hive by the window.

Amazing Vacation!

I've been visiting Orange Lake Resort for the past 4 years and have never had a bad experience. During this stay I was given a room that wasn't ready for a guest (the cleaning staff didn't clean the room yet.) Instead of making me wait, the staff gave me a new BIGGER room and allowed me to check in early. I am always very pleased with how friendly and accommodating the staff here are. I will continue to stay here for years to come!

Beautiful property!

We stayed 3 nights and had a fantastic time! Great accommodations.

Exceptional Stay

Everytime come to the resort we have a wonderful time, we try to go to all the pools sothe kids have a variety, but their favorite is River Island, we have a big family nephews ,nieces grandkids. It's always a pleasure!!

Really bad experience- Diamond Member

The resort is so big that it makes it difficult for them to provide a good service. They don't have sufficient staff and it takes more than 45 minutes to check in or ask for anything at the lobby. Making up rooms is also a nightmare so you need to pay for them to do it and if the fridge or phone are not working, good luck with that since no one is going to help you fix it.

Most relaxing/enjoyable resort! Something for everyone!! Never had to leave the resort! Great Accommodations and Activities! We Loved it!

Friendly and Kind Staff! Delicious Food! Fun Activities! Comfy, Clean remodeled Villas! So much Fun!!!!

Very Disappointed Birthday Trip

After driving 20 hours to get here, our experience began with an hour and a half wait just to check in and get our keys. We had to go through three different lines to finally reach the station where keys were handed out—only to be offered a timeshare promotion in the process. While our front desk agent was very polite and as helpful as she could be, everyone else treated us like we were just a number. When we finally got to our room, we were shocked to find dirty floors, bugs crawling on one of the beds where our children were supposed to sleep, and a stain on the sheets that looked like blood. There was blonde hair throughout the room and trash on the floor. We raised these issues with three different people, filled out a feedback form, and even requested a manager to come to our villa—but no one ever showed up. I spent two consecutive days and over 30 minutes sending emails about the condition of the room. I had to deal with this on my actual birthday because the problems were never resolved. We have stayed at this property numerous times over the past five years, and unfortunately, the last two visits have involved improperly cleaned rooms. This time, it ruined my birthday celebration. Many people failed to take responsibility and fix the situation, which ultimately made what should have been a special day incredibly disappointing. We ended up cutting our stay at Orange Lake short and went to Destin, Florida to salvage the rest of my 40th birthday trip. The only compensation we received was a refund of the resort fees. We never received a clean room—I had to clean it myself.

Great Stay

My family and I enjoyed our stay. We will definitely return.

NO MORE IHG

It took a long time to check in while there were only few customers that is because they need much information and they also wanted to sell you timeshare rooms to you but they didn’t talk you the truth at the beginning. It wasted us time to check in. Also, the directions guide is not clear at all and there were constructions around the buildings.