Orange Lake ResortRental Guest Reviews
4.1/5
Resort rating is 4.1 out of 5 stars. Click to see all 4,397 reviews.
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J Watson
One Night Stay of Regret!
There were bugs and roaches in the pull out couch in my room. One of the perks that we looked forward to was bringing our family of 5 to a nice resort to relax and spend time with family. I had to check out early but left a message for a manager to give me a call. After several people called and promised me a call back, I finally got a call from someone who offered a free nights stay for our inconvenience. I was supposed to receive an email from the “manager” stating his name and the conversation we discussed. I have yet to get that email and I have been calling with no answer. This is sooo disappointing bc we really enjoyed the resort and wanted to come back.
No, I do not recommend this property.
Randallcu
Bait and switch
They got upset when I didn't accept the tour offer. We live in the area and just try to find nice hotels for my wife's birthday. This place was over priced and pay extra for most amenities and the room were very standard reminded me of hotels in the 80's very old vibe.
No, I do not recommend this property.
az1026
Poor customer service
Almost a week after my stay and I have yet to hear back from a manager/guest services about my stay. Have called multiple times and even visited guest relations in the main lobby and not even then was my issue resolved.
Yolanda
Orange Lake Resort
Nice family atmosphere. Wish the restaurants were open a little later, at least the pizza parlor for those arriving late. Tubes at lazy river should be free or just a deposit. Upon entering the reception area for the time share presentation both customer service agents showed no enthusiasm. One with their head down and the other sitting on the floor behind the desks on her phone. Neither greeted me and seemed bothered that I even approached the desk. Resort is easily located to nearby groceries and other stores. Very good location if visiting disney world.
Yes, I recommend this property.
Very Disappointed
BEWARE : Make sure you are not in the CLUBHOUSE!
Prior to booking they neglect to mention they are renovating. My room smelled badly of mildew. I asked to change my room. The “new" room : the light didn't work, stained rug, black mold on baseboard, old beat up cabinets. View from the window looked like a war zone. Construction noise from 7 am-5 pm. Front desk response : sorry we are fully booked. I called IHG who said they couldn’t help me & I should talk to front desk. I asked to cancel. NON REFUNDABLE. My room was not what was represented online. Never again ! I wanted negative stars but it forces you to choose at least one.
Nelson
Good hotel and amazing premise
An amazing premise and great value. Highly recommend this property for families
Yes, I recommend this property.
Alyssa
Orange Lake Resort Main Building
When booking this resort, you need to understand how the resort works and where amenities are at to help guide where you should stay. The main building was under construction during our stay. Our room had not been updated and was subpar to say the least. If in the main building, it is community laundry and you will have to wash your towels both bath and pool towels. Also, there is no housekeeping.
Yes, I recommend this property.
Jesus
J
Muy buen hotel, algunos trabajadores les falta amabilidad.
Yes, I recommend this property.
Jnolder
Nope
Not worth it. Plenty of other places to stay in the area.
Lala
Very nice
I enjoyed my stay at the Orange Resort. Lots to do and comfortable rooms.
Yes, I recommend this property.