Orange Lake ResortRental Guest Reviews

Very Disappointed Birthday Trip

After driving 20 hours to get here, our experience began with an hour and a half wait just to check in and get our keys. We had to go through three different lines to finally reach the station where keys were handed out—only to be offered a timeshare promotion in the process. While our front desk agent was very polite and as helpful as she could be, everyone else treated us like we were just a number. When we finally got to our room, we were shocked to find dirty floors, bugs crawling on one of the beds where our children were supposed to sleep, and a stain on the sheets that looked like blood. There was blonde hair throughout the room and trash on the floor. We raised these issues with three different people, filled out a feedback form, and even requested a manager to come to our villa—but no one ever showed up. I spent two consecutive days and over 30 minutes sending emails about the condition of the room. I had to deal with this on my actual birthday because the problems were never resolved. We have stayed at this property numerous times over the past five years, and unfortunately, the last two visits have involved improperly cleaned rooms. This time, it ruined my birthday celebration. Many people failed to take responsibility and fix the situation, which ultimately made what should have been a special day incredibly disappointing. We ended up cutting our stay at Orange Lake short and went to Destin, Florida to salvage the rest of my 40th birthday trip. The only compensation we received was a refund of the resort fees. We never received a clean room—I had to clean it myself.

Great Stay

My family and I enjoyed our stay. We will definitely return.

NO MORE IHG

It took a long time to check in while there were only few customers that is because they need much information and they also wanted to sell you timeshare rooms to you but they didn’t talk you the truth at the beginning. It wasted us time to check in. Also, the directions guide is not clear at all and there were constructions around the buildings.

Beautiful getaway

Enjoyed our stay, staff were exceptional. Villa was clean and spacious.

A very mediocre experience

In the end it was a very mediocre experience for the family - there was no wow moment, just status quo for the most part. There are other resorts experiences that offer better price/value. The booking experience was poor as the villa promised was not available when we arrived. So the experience did not start off on the right foot and it really never got back to a good level. So in the end we would probably not come back to this IHG resort. Sorry.

Great place for family

I recently stayed at Holiday Inn Club Vacations in Kissimmee. Overall, it was a decent experience with both positives and a few drawbacks. The resort grounds are well-kept, and there are plenty of amenities like pools and activities for families. The room itself was clean and spacious, which I appreciated. However, I had a few issues during my stay that impacted my overall impression. First, I was woken up early one morning by loud lawn mowing right outside, which wasn’t ideal while on vacation. It would be better if landscaping work happened later in the day. Second, the directions to my room were confusing—staff marked the wrong location on the resort map at check-in, and I ended up wandering around for quite a few minutes before finding my room. Lastly, my room key stopped working on the second day, and I had to go all the way back to the front desk to get it reactivated. Despite these hiccups, the staff were generally friendly and the resort has potential for a great stay. With a few improvements in guest service and communication, this could easily be a 4-star experience.

Pools and Property were nice.

Over all it was a nice place. Rooms were good, just needs good cleaning. Floors we dirty ( bottom of your feet very dirty after walking on the floors). Hair on the back of the sink. Need to pay more attention to details.

Overall Great Experience/Great Value

We had an amazing stay at this resort! There were endless activities throughout the day to keep the whole family entertained—multiple pools, water slides, a lazy river, scavenger hunts, and games galore. We did not golf but there are a number of golf courses within this property as well as having the option to rent power boats, jetskis, etc. Our family was so happy with everything happening on-site, we didn’t even need to take them to Disney or Universal! The Fun Zone added extra activities such as a 500' water slide, zip line, air jumping, etc. The resort offers several dining options, though it’s worth noting that some spots close by 4:00 pm. It's also super convenient being right next to a Publix, which had everything we needed, from groceries to sunscreen. And the poolside bars serve fantastic cocktails! Overall, it was a perfect, fun-filled getaway for the whole family.

The resort itself is great, I had an issue with one of your "sales marketing managers" Daniel, was very rude to my wife.

This resort is fine to stay at. I have been coming for years and would recommend. However, this trip an issue with a rude staff member that leaves a bad taste in my mouth. As long as you don't have to deal with this guy you should be fine. I will leave it at that.

Home Away from Home

I would highly recommend staying at the resort. It's so much to offer for kids and adults. If your here for fun; the resort offers so many activities that you can do something everyday and every hour. If you don't feel like driving shuttle service is definitely punctual and at no cost to guest.