Orange Lake ResortRental Guest Reviews

Good Resort

It's good Resort for relaxs and fun and you can go to disny world in tow munt .

Beautiful resort

This is my fourth time staying at this resort and will be back for more. This trip was a couple only trip. We left the kids at college. They weren't happy. We all love this resort, The other couple we were with actually own here. We have traded before but we stayed this time with Holiday Inn points. Check in was a breeze and we were greeted as Platinum Elite Members Immediately. We did receive an upgrade to RIver Island. Staff was very professional and the manager came out to greet us personally. The room was exactly what I expected and very clean. We did visit the hot tub and pool area which was also in great shape. Everyone was friendly and greeted us. The only problem other than a broken garbage disposal, ( No big deal) was the uncomfortable pillows. They were big and bulky which made it hard to get to sleep. Change the pillows and you would get 5 stars.

the place is amazing

we had a awesome time with all the live entertianment the pools are awesome and the golf was great beautiful coarses

Resort Experience

Overall stay was good. We booked two three bedroom villa's & stayed for 3 nights. On day 2 I called in to ask for coffee as there was only one coffee pack in the room. Spoke with someone & asked her about the coffee. Her answer was a flat we don't provide free room services. I told her I don't need room service but for a guest who is paying for three bedroom villa for three nights atleast you should provide 2 or 3 coffee packs. Her answer was you can complain about it. I asked her is there a manager or someone who I can speak with. She said you can come here to registration office and meet & complain. I just left it at it & we did not have coffee packs for the next two days. This is the plight for a Platinum member who paid for three nights stay.... It's unfortunate. But both the families/kids had a great time. For not the coffee & towels, we had a great time...

Brand New 2 Bedroom Villa

At the last minute we decided to come in for our weekend a night early. I booked this resort on a whim, with some apprehension based on a few reviews about high pressure sales, and I am really glad I did! First, let me say I told them I would not be interested in their site tour or a sales pitch right at check in. Rayshell, who checked me in, never lost her smile and never mentioned it again! I also read reviews about not being recognized as a platinum elite member and not only is there a board with recognition at the entry, everyone I encountered recognized me. I was escorted to the desk near reception but they never mentioned a tour or sales; in fact, they gave me a bottle of wine, some snacks, and a voucher. The entire check-in process was quick, thorough and friendly. When we got to the room was when we were really impressed with this resort. Because of my status I was given a 2 class room upgrade to the 2 bedroom villa and it was really nice. We had an end unit with parking off the street in front of the villa. It was spacious, clean and everything was brand new - I mean everything! It was on the golf course so both patios had an excellent view. We were lucky to be just around the corner from most activities but I did see the resort shuttle go by frequently for those further out (this is a HUGE resort). The 2 bedroom had a full kitchen (complete with cork screw to open our complimentary wine), master bedroom with ensuite bath with separate shower and whirlpool tub, a 2nd bath connected to the 2nd bedroom which had 2 double beds. There was a full dining room and separate living room. There was enough room for everyone to spread out and relax. The only "issue" we had was that our front door did not lock; however, there was a deadbolt and safety chain so we never felt unsafe and notified the staff upon checkout. They also have a very easy express checkout system as well so checkout was a breeze and did not require a visit to the lobby; simply call and leave your time and room number then put the keys in an envelope provided at check-in and drop them at the gate on the way out. Easy! We will definitely stay here again, except next time we'll stay longer to enjoy the amenties on the resort grounds!

Frequent Visitor

By far is my favorite location throughout the IHG chain and I spend in excess of 160 room nights per year traveling on business. This was my 4th visit in 2013 and I'm looking forward to my next one in December. Overall, this is a resort, not a hotel and I think most of the negative reviews are from guests who lost sight of this. Personally, I prefer not having housekeeping constantly knocking on the door, especially when my family is enjoying their vacation and just wants to relax. The facilities are well kept and clean, the rooms are well stocked and service is a phone call away. Concerning the cons, I would prefer they would accept cash as I would use the dining facilities more often as I get per diem and it is always a hassle to segregate these expenses off my corporate account. In addition, even though my company pays the bill on every stay, I don't enjoy the constant calls asking me to take the tour so I can be pressured into buying a time share, even after requesting to be placed on the do not call list. Overall, these are very minor issues and I would highly recommend this location.

1 bedroom villa

the check-in experience was excellent! the room was also.

Recommended place

Recommended place. Good resort mood. Very close from disney world parks.

Better than expected!

We were pleasantly surprised with the 2 bedroom villa. The villa sat right on the golf course, and I was able to drink my morning coffee on the patio while watching the golfers. The villa was spacious and had everything we needed. The resort offered many activities for all ages. I highly recommend this resort.

VERY DISAPPOINTED

I booked this at this location because I am an owner of a week at Orange Lake and I only needed a 2 night stay. The first room I was put in was overlooking the dumpster, after talking to Brandy at Guest services she was kind enough to move my room. The view was much better if only I could see better thru the dirty window, and it has been that way for a long time, you can see the build up of dirt on the outside of the window and bird droppings all over the rail outside of the window. After dinner we went back to the room to settle in for the night, found out that there were no blankets for the beds and there was only 1 pillow. I called housekeeping and after 3 calls to them it took over an hour to get the blankets we requested. This is not what I expected out of Orange Lake. I could have stayed at a hotel closer to SeaWorld but I wanted to be comfortable where I own a unit.