Orange Lake ResortRental Guest Reviews

Disney Vacation October 2013

Our stay at the Holiday Inn Villas was fantastic. Plenty of room for a family of four with two teenage boys. We loved having a washer and dryer in the suite. We transferred to this hotel after a bad experience and were blown away with the cleanliness, spacious villas and amenities. We will only stay at this location in the future. It is gorgeous!

BAD SERVICE

The hotel is very nice, but service is VERY deficient. Hotel charges Resort fees but do not provide a resort service. Hotel does not clean the room nor changes towel of the room unless you stay over 10 days and if you want to get the towels changed they will charge you for it. I requested to get towels to be changed after a day long at the parks and being around 1am, and had to wait until 2:30am to get them, as supposedly they did not have personnel available to deliver the towels, but there were 3 people at the front desk when I arrived less than a minute before. How many check-ins do they have at 1am and why can't these people get the towels and take it to a guest? I have stayed in many hotels and resorts worldwide and this is the first one with such a bad service. I believe that the hotel is too big for the managers to handle. ICH needs to get the right people to manage this property. First and last time at this hotel. Do not recommend it.

Well maintained pool areas and spacious rooms

On our last visit we had a problem with our room. I am handicapped and was assigned a ground floor that had been flooded previously. As you entered into the foyer grass and tiny worms were all over the floor. Bedrooms and bathrooms also had these tiny worms all over the place and the carpet was wet in places causing a mildew smell. House cleaning was aware since they had unplugged all the lamps in unit. We called front desk and let them know this room would be unacceptable. We had come with some friends that were in the same building above us and we wanted to be together but was not possible. We had to call 4 times and 3 hours later till we received another room far away from our friends. We have stayed at this resort at least 10 times and had never experienced this problem. After settling in all was wonderful and were able to call in several pizza's and ate at 10:00PM. The units are always well maintained and the pools are fabulous. I love the zero entry at pools due to my handicap. The facility is great for families, couples and 55+. Orange Lake has something for everyone. The atmosphere takes you away, feels like a real vacation. We have rented a cabana by the Lazy Lagoon that has such nice amenities and special touches. I recommend this place to all our friends and they go often enjoying it as well. They allowed us a late check out due to the problem we had on arrival. Will visit again in the Summer several times each year.

good value for vacation.

a huge resort area in Orlando. The room are pretty old and lack of maintaince, but very good value for long time stay.

Awsome Resort

Could not ask for more in a resort, Great value, comfortable beds, clean and plentifull towels, large living areas, full kitchen, close to orlando theme parks, pools on property all heated, delicious food on the property, kids entertainment on property, I jogged around the golf courses and they seemed very nice and well kept. Kind, curteous and informative staff, Starbucks in market place. I will definitely stay here again and again on future visits to Orlando. Thanks for everything, The Jensens

Wonderful Property and Staff

Staff was superb and the property was simply wonderful. This property is very well run.

Best Vacation

Best place we could have stayed. Wish we had been able to stay there our entire vacation. Know where to go for our next trip though!

Buckets of rum, lazy river paradise, beautiful bungalow

River Island was a wonderful way to relax in a beautiful atmosphere. Which made up for our check-in experience, no IHG reward gift, but a gift disguised as a $20 voucher, to trap you to buy a timeshare or property. Thank you.

Would not stay here again

Get ready for high-pressure sales as soon as you check in. As soon as you get your keys you'll be walked to another desk where a rep will try to pitch you hard on attending a timeshare tour. Want to say no? How about some tickets? Are you sure? Are you really sure? Once you get to the room you'll find it large enough, except the quality of everything will be very poor. Halfway-installed plates on the electric outlets. Sheets that don't fit the beds. Very low quality on everything. Once you get settled in, get prepared for twice-daily advertising calls and voicemails left on your room phone. Want to take golf lessons? Eat at a restaurant? Buy some tickets? You'll also get at least one or two more high-pressure calls trying to get you on the timeshare tour, up to and including offering you cash to show up. Speaking of restaurants, the front desk will assure you that there are at least a dozen on-premises and many of them deliver. Do not actually count on this. Delivery times for every restaurant on a Wednesday night were over an hour. We were told we could come pick it up (a 10 minute drive, did I mention this place is ginormous?). Waking up every morning you'll find yourself coughing and hacking for some unknown reason. Is the air too dry? Is there mold in the walls? We're not sure but it affected all 7 people that stayed overnight at various points of our stay. On top of all of this, the dishwasher in our unit broke and flooded the entire kitchen. Needless to say, we won't be back. This stay was not very comfortable at at times actively hostile to our vacation.

Great Stay!

Enjoy this hotel very much. Clean rooms and friendly staff. Pleasant stay