South Beach ResortRental Guest Reviews

Great Place to stay

We stayed in a two bedroom villa, LOVED the size of the rooms, the jacuzzi tub was a Bonus I did not expect that, and the laundry is the villa was so convenient. I would definetely recommend to anyone wanting to stay in this area.

Nice stay ruined by club staff

I hate to leave a nagative review but what I dealt with during my stay I feel it’s necessary. First off...I did not book to be a part of the Holiday Inn Club Resort portion; my wife and I wanted to stay close to the beach and I stay with IHG hotels. It was a good deal so I booked it. When I checked in I think I was comp’d an upgrade because I was given a two bedroom villa. Okay...i’ll take an upgrade. The next day we received 4 phone calls to the room starting at 8:00 in the morning and when I picked it up each time no one answered. Friday morning, 3 phone calls also starting at 8:00. Finally, the 9:30 phone call to the room someone was on the other line. It was from Holiday Inn’s “tele-team” wanting me to participate in the presentation describing the Holiday Inn Club membership...told me it’d be 20 minutes long and I’d receive 30,000 points due to being a Platinum Elite member. So I agreed for 9:00 on Saturday. This is where the “fun” begins. About 8:50 I receive a call wondering where I’m at and why I’m not checked in yet. I told them not to worry and I’m on my way down. I get to the check in desk and someone canceled me out of the presentation. While I was being added in...and after being told it is a 90 minute sales presentation and not 20, I was asked where my wife was. I told the Club desk that due to her medical conditions she will not be attending and needs to rest but I’ll do the presentation for both of us. All of the sudden the mood changed from nice and chipper to stern and told I cannot participate alone. No reason as to why I can’t attend solo, just that I was told I can’t do it solo and my wife must attend to receive the 30,000 points. So I said cancel the presentation since I didn’t originally plan it for my stay in the first place. All this time, my wife (who was trying to rest) kept getting call after call to the room almost “demanding” why she wasn’t downstairs...being very rude and not sympathetic for someone who repeatedly said she was ill and trying to rest. After the 3rd call to the room my wife finally told the lady to stop calling and hung up the phone. Then, I find out I was going to be charged a missed appointment fee...I don’t think so. After being bounced around between the Club reception area, the front office and 6 different people on the phone...all of them not being able to tell me why they can’t remove the missed appointment time from my room I finally got through to the original lady that booked my appointment. Out of all the people I dealt with that day, she seemed like the only one with any kind of sympathy for my wife and immediately reversed the charge. She asked me if I wanted to reschedule and I told her no because I was so amped up I almost packed out and left. But I had one more day left, might as well try to enjoy it. During checkout today, the front desk asked how my stay was (I think she forgot who I was because she worked the front desk on Saturday), I told her the marketing staff made my stay horrible and I will not be returning to this location. She asked why I didn’t let her know about it...I told her I did. When I said that, her attitude changed very quickly and handed me my bill. Not offering any kind of assistance to make up for the goat rope on Saturday...just “here’s your bill, have a nice day.” I’m sure there are several happy people that stayed at this location and it is a very nice place. Just be careful to what you might agree to. Needless to say this Platinum Elite memeber will be staying somewhere else in Myrtle Beach on my next stay.

Excellent

I loved it and is greatful of the quite time and being able to relax with my husband..

private apartment

quiet comfortable get away . hot tub and fireplace . lazy river and a bar ...

Bigger and Better

This was our first visit since then finished construction on the final buildings and pool. It was always our favorite place to stay and they made it even better. The new building and pool are fantastic. The beds are the best I've ever slept on. The weather wasn't good enough to use the beach house but we had used that in the past and loved it.

Interesting experience

Room was less clean than expected, shower curtain too short so water went onto bathroom floor. Black mildew on window trim.

Everything about the hotel was great

I have nothing to complain about. This have even one of the best experience I had at a hotel. Will be there again

Wintertime quiet

It is in a good location, close to the beach. I was there in the winter and the rooms were very quiet. The security is great.

South Beach Resort

Always a comfort and pleasure to stay at this location

No title

On arrival we were greeted by someone trying to get us to sit through a sales pitch. We were there to enjoy our time not be hasselled by a sales pitch. When arriving in our room. I had to clean the bathroom because some one else's hair was on the toilet and tub. Window ledge was very dirty. Just over all not up to standard. Neighbors decided to do laundry what seemed all night. At 11:00 I called the front desk and was told there was no quiet time for laundry but he would try to send someone over to talk to them. Which never happened. Also when I booked the reservation I thought it was a hotel with hotel services. Was not expecting to make my own bed and wash my own towels. Very disappointed and will not stay again.